Azhar Aslam

• Joined PakWheels.com as an Inside Sales Executive, promoted to Sales Team Lead and
later Assistant Manager based on consistent performance and leadership impact.
• Currently overseeing day-to-day sales and call center operations, ensuring achievement of
revenue targets, service KPIs, and quality benchmarks.
• Lead, coach, and manage sales teams, focusing on performance improvement,
productivity, and target achievement.
• Manage workforce planning, shift scheduling, attendance, and task allocation to
maintain operational efficiency.
• Prepare and analyze daily, weekly, and monthly MIS reports, sharing actionable insights
with senior management.
• Deliver monthly performance and business review presentations highlighting trends,
risks, and improvement plans.
• Actively involved in business planning, including successful closure of the 2025 Business
Plan and execution aligned with 2026 growth objectives.
• Utilize Google Sheets (advanced level) for reporting, performance tracking, and operational
control.

• Handled billing processes, stock checking, and invoice management for garments
operations.
• Ensured accuracy of billing records and timely processing of invoices.
• Coordinated with internal teams to support smooth financial and operational workflows.

• Supervised call center teams, ensuring call quality, SLA compliance, and customer
experience standards.
• Managed task allocation, team reporting, and performance monitoring.
• Coached team members to improve service quality, productivity, and UX.
• Played a key role in building leadership capability within the team.

• Started as Customer Service Sales Representative (CSR), handling inbound/outbound
customer support and sales queries.
• Promoted to Team Coordinator, supporting team management, personal and team targets,
and daily reporting.
• Assisted supervisors in team performance tracking, scheduling, and operational
coordination.