Azhar Hennawi

• Supervised e-commerce order flow from receipt to delivery, coordinating between pickers, drivers, and accounting teams to ensure accuracy and on-time completion.
• Acted as E-Commerce Admin, handling order revisions, system updates, invoicing, and communication with customers for delivery and returns.
• Provided front-desk customer service, welcoming walk-in clients, promoting store products, and resolving inquiries with professionalism.
• Managed customer feedback and escalations, ensuring issues were resolved efficiently and in line with company policy.
• Collaborated with the finance department to reconcile daily reports, payments, and delivery acknowledgments.
• Supported team members and contributed to improving customer satisfaction and operational workflow.