System Administrator
Injazat Data Systems
Total years of experience :17 years, 4 Months
Analyze, evaluate and integrate complex system designs.
Prepare and execute systems maintenance plans to proactively manage reliability and service expectations.
Executes Troubleshooting methodology and root-cause analysis to resolve complex and advanced level problems.
Minimize system downtime and maintain / enhance system functionality.
Virtualization using VMware and Microsoft Hyper-V.
Manage Windows Infrastructure (2012/2008).
Handle Active Directory, DNS and DHCP related operations.
Implementation, configure and provide operational Support for Exchange 2013, 2010.
Manage Office Communication System (Skype for Business and Lync)
Managing standalone or clustered File and Print Servers.
Provide Blackberry operational support.
Handle Backups using various solutions (i.e. Symantec Backup Exec, Networker and Microsoft DPM).
Apply ITIL framework, closed Problem records within defined timeline threshold to minimize impact on client / outage.
Comply with all requirements communicated in a SLA and provide a level of support that meets or exceed expectations.
Process workflow in line of SLA's and ITIL Change Management.
Making sure that the operation of mission-critical machines always online & a replica is always available to provide backup.
Managing & monitoring Windows Servers & their relevant services (Active Directory, DNS, DHCP, IIS, Exchange and ISA).
Ensuring maximum availability of remote stations (sites) to the central office.
Assuring the connectivity of clients is connecting to FTP remotely.
Implementing policies to avoid security threats related OS Antivirus, SMTP.
Providing regular backup of data for local and remote systems that is being received.
Running test and development environment by using VMWare GSX, MS Virtual Server.