Senior Consultant
Varite India Pvt Ltd
Total years of experience :11 years, 10 Months
ITIL Project Service Delivery - Incident and Problem Management)
ITIL Project Service Delivery - Incident and Configuration Management)
Duration:
ITIL Project Service Delivery - Major Incident Management)
Incident Management)
Duration:
Key Result Areas:
•Troubleshooting Internet connectivity Issues.
•Configuring the routers.
•Escalating line faults to BT and Operation Engineers.
•Making call backs on behalf of Team members for unresolved issues for further troubleshooting.
•Configuring complex wireless networks.
•Troubleshooting & Installing Broadband connectivity issues.
•Installing Cable Broadband connection and Troubleshooting.
•Installing wireless Networks and troubleshooting.
•Troubleshooting Routers.
•Troubleshooting VPN both with cable and Wireless connection.
•Configuring Outlook & Windows Mail.
•Providing Technical Solutions to the new team members
Key Result Areas:
•Provide support and participate in the Meetings.
•Provide appropriate inputs to the management process.
•Develop an understanding of the client’s organizational Requirement and infrastructure environment.
•Responsible for effective utilization of Escalation matrix to get appropriate level of focus from technical teams.
•Taking effective notes and setting proper next actions on the incident and taking an effective approach resulting in quick resolution of incidents.
•Provide direction and coordination to the resolver LOB’s involved.
•Drive group chats and effectively to immediate resolve
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