Infrastructure Deployment & Support Engineer
HSBC Bank Middle East
مجموع سنوات الخبرة :21 years, 7 أشهر
Team Lead for the Level 2 Support Team
Support various banking applications used at HSBC across all branches in UAE.
Provide solutions for the closure of known issues and incidents as per SLA and KPIs using CA Service Desk Manager
Coordinate with global teams for proper and timely implementations of various projects and changes.
Was part of the Global Quality team to improve process and procedures.
Working with the IT Management for effective Cost Control Management.
Maintained close collaboration with vendors to ensure timely support whenever necessary.
Providing training and knowledge sharing sessions with team members.
Administering IT Service Desk & was Deputy to the IT Service Delivery Manager.
Project Lead for implementation of Symantec Backup Exec at Head office and Recovery Site.
Expert in Symantec Backup Exec Administration & application restoration / recovery operations and was the IT Coordinator for Business Contingency Testing.
Administering Windows 2000 & 2003 servers including MS Exchange 2003 and MS SQL 2000 Servers.
Provide Technical Support for systems and applications within the organization.
Have been awarded as the Employee of the Year 2009 and have consistently received Strong Performer ratings.
Security Patch Management and Software Deployment through LANDesk Management Suite.
In-depth knowledge of various Banking applications like SWIFT, Flexcube Core Banking software, ICCS and other Microsoft software suites.
Was the Backup Media Librarian for Lloyds TSB Bank, Dubai.
Managed Lloyds TSB Internet Banking configuration and support for Corporate & Commercial Banking customers.
Good knowledge of ITIL practices and tools such as HP Service Manager 7 & BMC Service Desk Express.
Involved in various types of S/W and H/W installation.
PC/Desktop/Laptop hardware and software support for companies.
Took care of the planning, designing and execution of software projects.
Played a key role in Linux Network Programming using Glade, GIMP ToolKit (GTK+) and C Programming.
Implementation of both hardware & software solutions for clients.
Oversaw the installation & administration of Windows 2000/NT Servers