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Azim Hamsa, Infrastructure Deployment & Support Engineer

Azim Hamsa

Infrastructure Deployment & Support Engineer

HSBC Bank Middle East

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Computer Science & Engineering
Experience
21 years, 7 Months

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Work Experience

Total years of experience :21 years, 7 Months

Infrastructure Deployment & Support Engineer at HSBC Bank Middle East
  • United Arab Emirates - Dubai
  • My current job since October 2012

 Team Lead for the Level 2 Support Team
 Support various banking applications used at HSBC across all branches in UAE.
 Provide solutions for the closure of known issues and incidents as per SLA and KPIs using CA Service Desk Manager
 Coordinate with global teams for proper and timely implementations of various projects and changes.
 Was part of the Global Quality team to improve process and procedures.
 Working with the IT Management for effective Cost Control Management.
 Maintained close collaboration with vendors to ensure timely support whenever necessary.
 Providing training and knowledge sharing sessions with team members.

IT Support Specialist at Lloyds TSB Bank plc
  • United Arab Emirates - Dubai
  • April 2005 to October 2012

 Administering IT Service Desk & was Deputy to the IT Service Delivery Manager.
 Project Lead for implementation of Symantec Backup Exec at Head office and Recovery Site.
 Expert in Symantec Backup Exec Administration & application restoration / recovery operations and was the IT Coordinator for Business Contingency Testing.
 Administering Windows 2000 & 2003 servers including MS Exchange 2003 and MS SQL 2000 Servers.
 Provide Technical Support for systems and applications within the organization.
 Have been awarded as the Employee of the Year 2009 and have consistently received Strong Performer ratings.
 Security Patch Management and Software Deployment through LANDesk Management Suite.
 In-depth knowledge of various Banking applications like SWIFT, Flexcube Core Banking software, ICCS and other Microsoft software suites.
 Was the Backup Media Librarian for Lloyds TSB Bank, Dubai.
 Managed Lloyds TSB Internet Banking configuration and support for Corporate & Commercial Banking customers.
 Good knowledge of ITIL practices and tools such as HP Service Manager 7 & BMC Service Desk Express.

Harware Engineer at Solid Computer
  • United Arab Emirates - Dubai
  • December 2003 to March 2005

 Involved in various types of S/W and H/W installation.
 PC/Desktop/Laptop hardware and software support for companies.

Software Engineer at Infoland Technologies
  • India
  • November 2002 to April 2003

 Took care of the planning, designing and execution of software projects.
 Played a key role in Linux Network Programming using Glade, GIMP ToolKit (GTK+) and C Programming.

Network Support Engineer at Lucid IT Solutions Pvt Ltd
  • India
  • March 2002 to October 2002

 Implementation of both hardware & software solutions for clients.
 Oversaw the installation & administration of Windows 2000/NT Servers

Education

Bachelor's degree, Computer Science & Engineering
  • at MES College of Engineering, University of Calicut
  • June 2001

Specialties & Skills

Administration
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Installations
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Installation
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Science
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Banking
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Installation and Administration and Maintenance of Windows NT / 2000 / 2003 Networks
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Hardware and Software Installations / troubleshooting of PCs, Servers, Routers and Peripherals inc
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Exchange Server Administration
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Citrix Server Administration
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Symantec Backup Exec Administration
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Right Fax Fax Server Configuration
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Languages

English
Expert
Hindi
Intermediate
Malayalam
Expert

Training and Certifications

Lean Thinking Knowledge & Competence (Training)
Training Institute:
Lean Enterprise Research Centre
Date Attended:
July 2011
Specialist in Client Server Technology (Training)
Training Institute:
Sprint Computer Education
Date Attended:
February 2002
Java Programming (Training)
Training Institute:
Informatics Computer Institute
Date Attended:
September 2000
Backup Exec 11d for Windows Server: Admin 1 & 2 (Training)
Training Institute:
Symantec
Date Attended:
March 2008
Duration:
40 hours
ITIL Version 3 Foundation (Certificate)
Date Attended:
July 2008
Valid Until:
July 2008
Cisco Certified Network Associate - CCNA (Certificate)
Date Attended:
July 2003
Microsoft Certified Systems Engineer on Microsoft Windows Server 2003 (Certificate)
Date Attended:
April 2004