Azza Sir

• Handle inbound and outbound customer calls related to driving courses and services.
• Perform telesales activities to convert inquiries into enrollments.
• Follow up with potential and existing customers via phone and WhatsApp Business.
• Provide accurate information on pricing, schedules, and promotions.
• Maintain and update customer records using CRM systems.
• Resolve customer inquiries and complaints while ensuring high satisfaction levels.
• Meet sales targets and call performance KPIs.
• Support online and social media inquiries by directing leads to sales calls.

• Supervise daily customer service operations and staff performance.
• Handle escalated customer complaints and complex service issues.
• Monitor KPIs, service quality, and customer satisfaction metrics.
• Train and coach customer service representatives.
• Prepare performance reports and provide feedback to management.
• Coordinate with sales and internal departments to improve service delive

translation( English-Arabic- chinese) .
- performs many tasks to ensure that an office runs smoothly. These include answering phones and
emails, collecting and providing information, imputing data, making copies and filing records.
- Prepare necessary paperwork for regular company procedures.
- Schedule meetings and appointments.
- Organize and maintain employee records.
-Update internal databases (e.g., new hire information)
- Answer employees queries and forward them to the HR department as needed.
- They ensure compliance with customs regulations, track shipments, handle documentation, and
coordinate with internal departments and external stakeholders to facilitate smooth import and exportoperations
- monitoring international shipments, ensuring compliance with customs regulations, consulting with
clients about insurance and taxes, maintaining customer relations, and assessing new marketing

Supervising children both in the classroom and during outdoor activities.
- Conducting revision sessions for students when the teacher is unavailable.
- Ensuring students are adequately prepared to grasp lesson content effectively.
- Monitoring and assessing students academic progress and communicating with parents whennecessary.
- Managing day-to-day tasks and activities related to supporting English language education