Bangalore, India as Assistant Manager - Customer Support
United Technologies Corporation
Total years of experience :8 years, 11 Months
Since October '10 with United Technologies Corporation (Division: Fire & Security Products), Bangalore, India as Assistant Manager - Customer Support
Key activities
• Processing Orders of EST, Security, Lenel & GST products quarterly around 500 Orders of
Total value $3 million
• Single handedly taking care of GST products from 2010 to till date and giving monthly turnover of $3, 00K to $400K
• Single handedly taking care of Security & Lenel products from Jan 2014 to till date turnover of $4, 00K to $500K
Processing Customer PO & checking price with quote.
Allocating Materials to the Sales Orders
Updating Material status to customer to get approval and ship the material
Releasing Orders for packing to warehouse team
Raising Invoice to Customer
Apprise Customer & coordinate with Forwarder for collection
Checking Backlog orders & raising purchase request
Co ordinating with Supply chain department raise the Purchase order
Follow up with Supply chain department to get the material for backlog orders
Updating order status to customer
Weekly reports to customer to clear the shipments
Order Tracker on daily and weekly basis
Order status report on daily and weekly basis
Order Sales report on daily and weekly basis
Routing the Order Tracker, Status & Sales report to Sales team
Coordinating weekly call with Sales team to arrange the shipment plan
Processing Licenses orders & raising Purchase request to Buyer team
Follow with buyer team to get the License
Raising GRN for Non-Physical items like Licenses
Raising Invoice for Non-Physical items
Sending License and Invoice to customer
Maintaining released orders report and informing warehouse for packing and keep monitoring the
shipments movement till goods reaches to customer
Follow up for C - Forms
Follow up for Payments
Arranging Demo material to Customer and Preparing Manual DC
• Handling EST Products From 2010 to till and giving monthly turnover of $1million
Routine activities
• Processing Customer PO & checking price with quote.
• Allocating Materials to the Sales Orders
• Updating Material status to customer to get approval and ship the material
• Releasing Orders for packing to warehouse team
• Raising Invoice to Customer
• Apprise Customer & coordinate with Forwarder for collection
• Checking Backlog orders & raising purchase request
Co ordinating with Supply chain department raise the Purchase order
• Follow up with Supply chain department to get the material for backlog orders
• Updating order status to customer
• Weekly reports to customer to clear the shipments
• Order Tracker on daily and weekly basis
• Order status report on daily and weekly basis
• Order Sales report on daily and weekly basis
• Routing the Order Tracker, Status & Sales report to Sales team
• Coordinating weekly call with Sales team to arrange the shipment plan
• Processing Licenses orders & raising Purchase request to Buyer team
• Follow with buyer team to get the License
• Raising GRN for Non-Physical items like Licenses
• Raising Invoice for Non-Physical items
• Sending License and Invoice to customer
• Maintaining released orders report and informing warehouse for packing and keep monitoring the shipments movement till goods reaches to customer
• Follow up for C - Forms
• Follow up for Payments
• Arranging Demo material to Customer and Preparing Manual DC
• Preparing Test Certificate & Country of Origin
• Keep monitoring emails from customer and helping to resolve the customer quires like stock status,
Proforma Invoice, shipment status etc.,
• Keep monitoring the sales value on daily basis to achieve the monthly targets
• Getting customer code creation for New customers
• Getting new part codes created in SAP
• Handling and instructing warehouse to pack the shipments and hand over to the forwarders for each
customers
• Handled RMA for F & S products
• Processed warranty materials orders and arrange the replacement material to customer
• Assisting Monthly & Quarterly audit
• CCS Asia Superstar Awards - winning Appreciation for the period Jan 2013 to Mar 2013,
July 2013 to Oct 2013 & Jan 2014 to Mar 2014
• CCS Asia Superstar Awards - winning Thank you award for team work for the period Jan 2013 to Mar 2013
• Star Team of the month for F & S Products for Excellent team work and significant contribution towards growth of F& S Products during month October 2012 - For F & S Products,
• Mar '10 to Sep '10 with M/s. General Electric (Division: Sensing), Bangalore, India as
Account Executive
• Oct '08 to Mar '10 with M/s. Keppel Puravankara Developments Pvt Ltd, Bangalore, India as
Account Executive
• Aug '05 to Oct '08 with M/s. IPK Pvt Ltd, Coimbatore, India as Account Assistant
Key activities
• Invoice Accounting: Collecting the Invoices, Uploading the Invoices &
Purchase order in Project Progress Payment System (PPPS - Software) to get Approval from HQ.
• Data Entry in Tally: Accounting the Contractors & Sub Contractors Bills,
Purchase Bills, Admin Bills & Statutory Bills in Tally.
• Payments: Preparing Outstanding Statements & Preparing Payment Vouchers for Approved Bill in PPPS - Software, TT Payments & Preparing Cheque & Handling Petty cash payments.
• Banking: Reconciliation, Fund transfers
• Payment Collection: Accounting of receipts, depositing of cheques
• Collecting the Invoices from Commercial Department
• Verifying the Import invoices with RFP, GRN & PO to 3 way match in oracle 11i application
• Preparing Documents to make payment for Import Invoice like Covering letter, A1 form & Annexure to A1 form
• Sending the Import Documents to Bank to get confirmation
• After getting rates process payment vouchers to the import suppliers
• Preparing Custom duty payments - Accounting invoices in oracle
• Making payments for custom duty's request
• Preparing DD Request & sending to Bank
• Dealing with Vendors & Payment Management
• Reconciling the DTDF
• Maintain Tracker list for Import payment & custom duty payments
• Maintaining ledger for customers
• Clearing the customer units in PSMARK software
Monthly Returns
• Tax Filing: Monthly VAT Return Filing & Service Tax Filing
• Reporting: Preparing MIS Report & Supplier Statements to follow the payments
• TDS: Preparing Monthly Statement & TDS Challan's.
Filing the monthly TDS Deducted from Contractors &
Sub-contractors, Professional Fee, Rent & Interest, salary.
• TDS on VAT: Preparing payment for Form VAT 161, Consolidated
Statement, Month-wise Break Up, Party-wise Breakup, Preparing payment to LVO, Preparing Letters to Suppliers & Issuing Certificates (Form VAT 161)
• Fixed Assets: Preparing Depreciation statement of Fixed Assets &
Reversing & Booking depreciation in tally
• Arranging Payments: Employees PPF, Professional Tax
• Bank Statement: Preparing Bank reconciliation statements.
• Provision: Making Provision for unapproved payments like
Contractors & Sub contractors Bills, Audit Fees,
Miscelleous expenses, FBT, Marketing Cost, Salaries, Subsidy payments, Taxes.
• Assisting Auditors & Superiors during month end closing
Quarterly Returns
• Uploading the E-TDS Challans in Saral TDS institutional -Quarterly wise (TDS Challans details, Detection details & E - TDS returns)
Annual Returns
• VAT Annual Return
• Service Tax Returns
• TDS Annual Returns & Issuing of TDS Certificates to the Contractors
• Professional Tax annual returns
• Contractor Bills, Admin Bills yearly wise final Reconciliation
IT EXPOSURE
• Diploma in Computer Application, SAP Version 7, Pronto, Oracle 11i, Tally 7.2 & ERP 9 Version,
Saral TDS 9.53 Version (For Quarterly TDS Filing), Project Progress Payment System (PPPS), Purchase, Sales & Marketing (PSMARK) ACADEMIA B.B.A - M.K University, Madurai - 2004