Babar Naveed

Growth Path:
• 2017 - Present: Network Operations Center Engineer
• 2015 - 2017: IT & Network Engineer

Joined as IT & Network Engineer and moved up the career trajectories to merit promotion to the position of Network Operations Center Engineer

Accomplishments:
• Developed a comprehensive set of strategies, processes and methods / procedures for infrastructure & network center operations, began an ITIL adoption program for Infrastructure and improved performance by 20%
• Known for extensive relationship management and negotiation skills with technology partners and internal business clients and successfully closing the most critical projects.
• Received appreciation and selected by management to participate in InfoSec team and create awareness for the same.
• Rebuilt the network infrastructure and structured the IT Asset Management workflow by designing robust processes that could protect corporate technical assets from loss and theft.
• Delivered superior service levels minimizing user callback rate by 40%, resulting in reduced delivery costs and increased time to market.
• Developed / promoted consolidation strategies / process efficiencies, resolved 95% of all assigned tickets and set highest standards of performance for peers to match.

Key Responsibilities - Network Operations Center Engineer:
• Providing 24x7 operations with primary responsibility to ensure that all systems remain functional and operational and department operates as per quality standards.
• Establishing new departmental Lifecycle Process of Plan and streamlining NOC/IT policies and procedures and integrating state-of-the-art technology in technology future, while ensuring KPIs are achieved by the team
• Exceeding all major business objectives by promptly resolving all issues relating to servers, networks or other critical escalated requests and equipped and staffed with the latest tools including new IT solutions; server application, SCCM and current Operating System images upgrades.
• Evolving into new network architecture to support the burgeoning client requirements providing uninterrupted connectivity and network support, covering all SCCM primary and secondary sites in addition to all SCCM clients (users through deployment and on-going management).
• Designing training modules for InfoSec Awareness Campaign in addition to imparting training to 100+ employees.
• Designing, testing, implementing and managing huge network encompassing Cisco IP phones and monitoring of MPLS (Multiprotocol label Switching).
• Participating in rotating “on call” schedule with other members of the team 24x7 call-out Rota and identifying network issues and recommending appropriate solutions. Providing support services to MBC users and Engineering Department whenever needed.

Key Responsibilities:
• Direct involvement for planning, recommending, and implementing IT programs for business and ensuring 99.9% continuity of existing infrastructure on premise (physical and virtual) and on the cloud.
• Full responsibility for all Information Technology requirements at MBC. This includes all managing Azure & AWS deployments; maintained enterprise storage systems; administered virtualization platforms (Hyper-V & VMware) and relational/non-relational databases
• Core member of for implementation of Windows, Server and Linux Operated Systems (deployments, tuning, system policies, Active Directory, DHCP & DNS, etc.).
• Conceptualized turnkey IT solutions as per requirements, analyzed associated technical complexities and specifications, Responsible for design, project management, implementation, and second level support of escalation point for tickets and ensuring proper resolution for operational and security incidents relating to Windows & Linux.
• Prepared systems to meet future technology needs of organization by optimizing network and security services.
• Responsible for the configuration, performance, availability, and security of restructuring existing servers and configure hardware, peripherals, services, settings, directories, storage to cater to demanding business needs
• Provided technical inputs in managing cisco data center technologies including Cisco ASR, Cisco Nexus 7k & 5k, F5 Load Balancer, IPS and Cisco ASA 5500
• Diagnosed and responded to large networking events and supported the server-patching process to comply with corporate patching process.

Key Responsibilities:
• Provided end-to-end FTTH network services; effectively supervised & engineered FTTH Projects including designing, planning, identification and customization as well commissioning of Antenna, Feeder line, BTS, Node and core equipment
• Commanded and directed design of Search rings, site survey, site selection, capacity and coverage planning, besides Fiber link power Budgeting, frequency/scrambling planning to ensure right sized network design for implementation
• Supported the installation, configuration and troubleshooting of Fiber-Optic Modems; activation and upgrades of Motorola, Huawei and Alcatel Modems.
• Displayed excellence installation and power cabling through splicing termination of single and multi-mode Fiber-Optic cables and administering existing computer networks.
• Mapped full-scale project scope, objectives and streamlined efforts toward attaining optimum project deliverables by deploying advanced IT technologies and undertaking structured project work.
• Monitored and ensured proper completion of network surveying/design activities and directed testing tool TEMS Investigation, TEMS Discovery, GENEX Probe.
• Checked and validated technical site surveys, coverage, clusters, and CMCC & bench marking as well as recommended optimization in areas having Poor Ec/No, Poor RSCP, Poor Dominance and Pilot.
• Prepared and updated the cell performance (BCCH Interference, Call Drop, Blocking, Handover Failure, Swap, etc.) and Single Cell Functionality Test (SCFT) to check all services (Voice Call, Video Call, SMS, MMS, R99, and HSDPA.
• Defined network strategy through dimensioning, PCI, Neighbor Planning, PRACH, TAC/TAL Planning, TDD Ratio and Special Subframe Configuration, etc.).
• Supported the network roll-out through LTE Interference Check by using Huawei Spectrum Analyzer (Mat LAB tools); LTE Neighboring Cell (Intra and Inter eNB) Planning with Genex U-Net and LTE Coverage Assurance (RSRP & SINR) to meet with KPI target.
• Identified dependencies, delays, risks and critical paths for all projects to ensure all components are delivered on time, cost and quality target.