Restaurant Manager
HOT N SPICY GRILL, JEDDAH, KSA
Total years of experience :17 years, 4 Months
Main Responsibilities:
o Coordinate the entire restaurant operation, including front-of-house and back-of-house
o Deliver superior guest services and ensure absolute customer satisfaction
o Respond efficiently to customer complaints
o Enforce and offer the best quality of products possible
o Organize and supervise shifts
o Appraise personnel’s performance and provide feedback to keep them upbeat and productive
o Estimate consumption, forecast requirements and maintain inventory
o Track compliance with sanitation and safety rules and regulations
o Control costs and cut waste
o Successfully promote and publicize the brand
o Nurture a positive working environment and lead by example as restaurant supervisor
o Track operations and start corrective actions
o Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures.
o Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements, implementing change.
o Meets marketing and sales financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analysing variances, initiating corrective actions.
o Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions, projecting expected sales volume and profit for existing and new products, analysing trends and results, establishing pricing strategies, recommending selling prices, monitoring costs, competition, supply, and demand.
o Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
o Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses, forecasting projected business, establishing targeted market share.
o Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities, improving product packaging, coordinating new product development.
o Accomplishes marketing and organization mission by completing related results as needed.
o Developed and implemented daily and unit lesson plans for each grade, administered tests and evaluations, and analyzed student performance.
o Conducted group/individual reading, math, and science activities.
o Fostered a classroom environment conducive to learning and promoting excellent student interaction.
o Meeting with other professionals such as education welfare officers and educational psychologists, if required
o Participated in faculty and parent conferences.
o Organizing and taking part in school events, outings and activities which may take place at weekends or in the evening
o Training the best people for our team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
o Taking on full accountability for making sure standards and service are right for customers throughout our store, when the Store Manager is not in.
o Delivering and sustaining all Business Plan and resource planned activities ensuring that hours are worked when and where these would most benefit to customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
o Using expertise and knowledge to identify opportunities which will improve the stores performance while engaging and supporting our team to deliver these.
o Managing all Stock and Cash routines as well as Waste routine and targets ensuring correct handling, rotation and storage procedures of products are followed.
o Maintain a legally compliant Store and make a safer place to work for your colleagues, ensuring all relevant checks are completed.
o Assist in the overall production of all marketing materials (including leaflets, posters, flyers, adverts etc)
o Support the Marketing Manager in maximizing value from the customer database acquired.
o Responsible for promoting the brand/product/service to specific trade sectors. Manages the marketing process in order to increase profit within the sectors
o I provide leadership, coaching and direction to all crew members to ensure there is an engaged, motivated and skilled team who are customer focused.
o I have to support the salaried management team in ensuring the efficient running of the restaurant in accordance with company policies and procedures
o Taking on full accountability for making sure standards and service are right for customers throughout our store, when the Store Manager is not in.