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Babiker gaafar babiker Elkhalifa Elkhalifa, Real Estate Agent

Babiker gaafar babiker Elkhalifa Elkhalifa

Real Estate Agent·Tamm Real Estate

United Arab Emirates

Bachelor's degree, Bachelor degree in management administration

Work experience

Total years of experience: 8 years, 5 months

Real Estate Agent

April 2025 - June 2025

Tamm Real Estate

Dubai, United Arab Emirates

April 2025 - June 2025

• Provided expert property advice and tailored recommendations aligned with client needs and investment goals.
• Negotiated terms and closed sales/rental transactions, ensuring smooth processes from offer to handover.
• Advertised and promoted property listings through online platforms, social media, and IN person events.
• Maintained up-to-date market knowledge, enabling accurate property valuations and competitive pricing strategies.
• Collaborated with the sales team to meet departmental objectives and enhance client satisfaction.
Company industry:
Real Estate

Property consultant

August 2024 - February 2025

staq properties

Dubai, United Arab Emirates

August 2024 - February 2025

• Assist clients in buying, selling, and renting properties across Dubai’s prime locations.
• Conduct market research to provide data-driven investment advice.
• Manage property listings and promote them through digital marketing and networking.
• Handle negotiations to secure the best deals for clients.
• Ensure all transactions comply with Dubai Land Department (DLD) and RERA regulations.
• Develop and maintain long-term client relationships, leading to repeat business and referrals.
Company industry:
Real Estate
Job role:
Sales

Contact Center Supervisor

December 2022 - June 2024

kawader human resources consultancy

Abu Dhabi, United Arab Emirates

December 2022 - June 2024

1)Supervised a team of (52+ per shift) contact center agents, ensuring adherence to performance metrics, including call handling time, first-call resolution, and customer satisfaction scores.
2)Resolved escalated customer issues related to billing, service disruptions, and technical problems, achieving a 90% issue resolution rate within the first escalation tier.
3)Conducted regular training sessions for staff, improving customer service skills and product knowledge on water and electricity services.
4)Monitored and analyzed contact center KPIs, producing weekly performance reports for senior management and recommending improvements based on data-driven insights.
5)Implemented quality assurance protocols, regularly auditing call recordings and customer interactions to ensure compliance with company standards.
6)Managed workforce schedules and shifts, ensuring adequate coverage during peak times and
emergency events like outages or service maintenance.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

customer support officer

November 2020 - June 2022

KAWADER HR CONSULTANCY

Abu Dhabi, United Arab Emirates

November 2020 - June 2022

1)Provided exceptional customer service by addressing inquiries and resolving issues related to water and electricity services for residential and commercial customers.
2)Assisted customers with billing concerns, meter readings, and usage discrepancies, ensuring timely and accurate solutions.
3)Processed service requests for new connections, disconnections, and transfers, adhering to company protocols and government regulations.
4)Coordinated with technical teams to schedule maintenance and repair work, minimizing service interruptions for customers.
5)Handled escalated customer complaints and followed up to ensure resolution and customer satisfaction.
6)Maintained accurate customer records using CRM systems and ensured data integrity for efficient service delivery.
7)Educated customers on energy and water conservation practices, helping to reduce consumption and improve sustainability.
Company industry:
Human Resources Outsourcing

Contact center Team Leader

November 2019 - October 2020

Etisalat UAE

Dubai, United Arab Emirates

November 2019 - October 2020

1)Conduct regular performance evaluations, coaching sessions, and one-on-one feedback meetings to
develop team members and improve service delivery.
2)Monitor daily team operations to ensure efficient handling of call volumes, meeting service level
agreements (SLAs), and maintaining optimal staffing levels.
3)Resolve escalated customer complaints, ensuring prompt and effective resolution in line with Etisalat’s quality and service standards.
4)Facilitate ongoing training for team members on new products, services, and processes, ensuring all team members are up-to-date with the latest information.
5)Analyze team performance reports and customer feedback data to identify trends and implement
improvements in service delivery.
6)Collaborate with Quality Assurance teams to conduct regular audits and ensure adherence to
compliance standards and customer service protocols.
7)Prepare detailed weekly and monthly reports on team productivity, performance, and customer
satisfaction to present to senior management.
Company industry:
Telecommunications

Call Center Agent

May 2018 - July 2019

Carrefour (UAE)

Dubai, United Arab Emirates

May 2018 - July 2019

1)Handle inbound and outbound customer calls, addressing queries related to products, services,
promotions, and store locations, ensuring high levels of customer satisfaction.
2)Provide accurate information on product availability, pricing, and delivery schedules, assisting customers in making informed purchasing decisions.
3)Resolve customer complaints and issues efficiently, ensuring positive resolutions while adhering to Carrefour’s service standards and guidelines.
4)Process customer orders and returns via the CRM system, ensuring accuracy and timely communication
with customers regarding order status.
5)Coordinate with store departments and logistics teams to manage inquiries regarding order fulfillment, delivery, and stock availability.
6)Escalate complex issues to relevant departments or supervisors while ensuring smooth communication
and timely follow-up with customers
Company industry:
Retail & Wholesale

Real Estate Agent

April 2016 - May 2018

HASABO REAL ESTATE

Dubai, United Arab Emirates

April 2016 - May 2018

1. **Assisted clients in buying, selling, and leasing residential, commercial, and investment properties across Duba, ensuring smooth transactions in full compliance with RERA and Dubai Land Department (DLD) regulations.

2. **Conducted market research and property analysis**, offering strategic guidance on pricing, investment opportunities, and current market trends to help clients maximize ROI.

3. **Organized and conducted property viewings and open houses**, effectively showcasing key features to attract prospective buyers and investors.

4. **Negotiated property deals**, securing favorable terms for clients and managing all documentation and contract processes through DLD’s online systems.

5. **Built and maintained a strong network of clients and industry professionals**, fostering long-term relationships that generated referrals and repeat business.
Company industry:
Real Estate
Job role:
Sales

Education

Sudan International University

January 2016

January 2016

Bachelor's degree, Bachelor degree in management administration

Sudan

GPA (point): 3.67 out of 4

GPA (point): 3.67 out of 4

Graduated with a strong academic record (GPA: 3.67/4.0), with a focus on business operations, strategic planning, and organizational management.

Skills

Real Estate
Expert
Real Estate
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
HR Officer
Expert
HR Officer
Expert
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE TRANSACTIONS
Intermediate
REAL ESTATE TRANSACTIONS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
GLOBAL SOURCING
Intermediate
GLOBAL SOURCING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
AUDITING
Expert
AUDITING
Expert
ELECTRICITY
Expert
ELECTRICITY
Expert
SALES
Expert
SALES
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
Good communication skills
Expert
Good communication skills
Expert
negotiation
Expert
negotiation
Expert
planning
Expert
planning
Expert
time management
Expert
time management
Expert
performance management
Expert
performance management
Expert
recruitment operations
Expert
recruitment operations
Expert
orientation
Expert
orientation
Expert
marketing
Expert
marketing
Expert
mail
Expert
mail
Expert
problem solving
Expert
problem solving
Expert
sourcing
Expert
sourcing
Expert
office administration
Expert
office administration
Expert
office management
Expert
office management
Expert
operation
Expert
operation
Expert
sales coordination
Expert
sales coordination
Expert
typing
Expert
typing
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Administration
Expert
Administration
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Arab Emirates (UAE) driving license
Customer Service Excellence Certification
Call Center Training and Customer Support
IELTS
IELTS (International English Language Testing System)
Apr 2023 - Apr 2025
Call Center Training and Customer Support Certification ( Etisalat UAE)
Apr 2019
Customer Service Excellence Certification ( Al Ain Distribution Company (AADC))
Aug 2023

Hobbies and interests

football
swiming
singing