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reem ghaddaf, personal banking officer

reem ghaddaf

personal banking officer·Bank Audi

Lebanon

Diploma, Public Relations

Work experience

Total years of experience: 15 years, 5 months

personal banking officer

May 2016 - Present

Bank Audi

Beirut, Lebanon

May 2016 - Present

Performed customer transactions for money orders; cashiers
checks;deposits and withdrawals
Answered customer inquiries on banking products including checking
;savings loans and lines of credit
Handled various accounting transactions .
Assisted customers with setting up or closing accounts completing loan
applications and signing up for new services

Company industry:
Business Support Services
Job role:
Banking

Bank Teller

March 2019 - August 2019

Bank Audi

Beirut, Lebanon

March 2019 - August 2019

Part time job
Used scripted conversation prompts to convey current account
information and obtain payments

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Telesales Executive

November 2018 - March 2019

Bank Audi

Beirut, Lebanon

November 2018 - March 2019

Part time job
Resolved customer complaints and addressed emergency requests and
needs.
Answered up to number incoming calls in busy fast-paced global call
center.
maintained accurate and current customer account data with manual
forms processing and digital information updates.
conferred with customers about concerns with products or services to
resolve problems and drive sales.

Company industry:
Banking
Job role:
Customer Service and Call Center

Telesales Executive

November 2018 - March 2019

Bank Audi

Beirut, Lebanon

November 2018 - March 2019

extra work hours at bank audi to help customers threw phone calls services

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Team Leader

January 2012 - May 2016

Tls Contact - Lebanon

Beirut, Lebanon

January 2012 - May 2016

Drafted professional memos letters and marketing copy to support
business objectives and growth.
Produced high-quality documents, and presentations for embassy needs.
Interacted with customers professionally in-person to provide information
and directed to desired staff members

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

sales

June 2011 - December 2011

ARB insurance company

Beirut, Lebanon

June 2011 - December 2011

Worked to accommodate new and different insurance requests and
explored new value opportunities to optimize insurance agency
reputation.
Built relationships with clients through active listening and skill talents to
provide excellent service.
Met with customers to provide information about available products and
policies

Company industry:
Retail & Wholesale
Job role:
Sales

teacher

January 2011 - June 2011

mea college

Beirut, Lebanon

January 2011 - June 2011

educational

Company industry:
Higher Education
Job role:
Teaching and Academics

Education

Lebanese University

September 2018

September 2018

Diploma, Public Relations

Lebanon

GPA (rating): Very good

GPA (rating): Very good

Skills

Hardwork
Expert
Hardwork
Expert
Challenges
Expert
Challenges
Expert
Teamwork
Expert
Teamwork
Expert
Customer Service
Expert
Customer Service
Expert
Event Management
Expert
Event Management
Expert
typing
Expert
typing
Expert
mail
Expert
mail
Expert
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
operation
Expert
operation
Expert
teamwork
Expert
teamwork
Expert
order
Expert
order
Expert
excel power point and world
Expert
excel power point and world
Expert
problem solving
Intermediate
problem solving
Intermediate
planning
Intermediate
planning
Intermediate
office management
Intermediate
office management
Intermediate
customer satisfaction
Expert
customer satisfaction
Expert
customer service
Expert
customer service
Expert
sellers agent
Expert
sellers agent
Expert
Purchasing
Expert
Purchasing
Expert
Marketing
Intermediate
Marketing
Intermediate
Retail Banking
Expert
Retail Banking
Expert
Banking
Expert
Banking
Expert

Languages

English

Expert

French

Expert

Arabic

Expert

Hobbies and interests

volley ball basket ball