It Senior Manager/ Associate Director
Caterpillar
Total years of experience :19 years, 4 Months
Working on managing a team of SAP Functional resources, implementing new warehouses
The Growth Path:
Jul’04 - Apr’06 Solution Architect / Project Manager; Delhi / NCR (Bharti Airtel Project)
May’06 - Jul’09 Senior Delivery Manager / Delivery Manager / Quality Analyst / Project Manager; Kolkata (Managing the Avaya Account)
Aug’09 - Oct’09 Tower Lead / PM; Delhi/NCR & Kolkata (Managing the Nokia Siemens Account CRM Tower)
Nov’09 - Mar’13 Senior Delivery Manager / Software Release Manager / Advisory Project Manager / Project Manager; Delhi/NCR & Kolkata (IBM Internal Account)
As Senior Delivery Manager / Software Release Manager / Advisory Project Manager / Project Manager; Delhi/NCR & Kolkata:
Planning, analyzing and evaluating information relevant to assigned client projects and needs including
Helping develop workable budgets and plans.
Collaborating with Senior Account Executive and Account Supervisor in the preparation of recommendations, marketing strategies and actions for clients.
Co-ordinating and managing the activities necessary to meet needs of assigned projects by handling assigned work requests in efficient, timely manner.
Effectively attained lean savings of USD 200K by enhancing the ticket loads and closely monitoring the shift & efficient knowledge transfer.
Successfully handled the APAC & Japan accounts and contributed in making account data usable for MIS reports.
Offered 24/7 on-call support to EMEA & America & EMEA working hours support through shifts for EMEA business hours & US daytime hours as Level 2 Manager.
Instrumentally introduced the AGILE Methodology (SCRUM) in the project.
Scrutinised the risk of over 50 solution deals for different projects, worth roughly USD 10M each since 2011 and approved 90% deals based on technical effectiveness & risk rating to be submitted to end customer.
Successfully hired:
Nearly 200 fresh talents by visiting campuses while focusing on diversity hiring for IBM as part of campus hiring program in 2012.
5 L2 technical resources, as a Lotus Notes Competency Leader for Groupware in NCR; conducted final interviews & salary negotiations for new recruits.
Imparted training to over 100 Project Managers in Consulting Fundamentals and to 20 Technical Sales Staff on quarterly basis on professional behaviour at client location.
Distinction of being certified as IBM Global Sales Call Taker, sponsored by the company in 2012.
Functioned as a Trainer for IBM Consulting Program for new Project Managers in 2011.
As Tower Lead / PM; Delhi/NCR & Kolkata (Managing the Nokia Siemens Account CRM Tower):
Mapped an effective transition plan & business analysis for application transition between IBM India resources and the end customer resources based in Germany & Finland.
Successfully developed a project team and hired 20 resources from NCR, Bangalore & Kolkata in 3 months to lead CRM Tower for 16 applications.
As Senior Delivery Manager / Delivery Manager / Quality Analyst / Project Manager; Kolkata (Avaya Account):
Successful knowledge transition of applications from IBM US to IBM India.
Successfully implemented factory model in projects with 80% offshore / 20% onshore resource utilization, saving around USD 20M for IBM India during service transitioning to India.
Saved average INR 0.3 M P/M by introducing night shifts, work from home & circulating mobile phones and data cards between employees with IBM specific plans.
Attained notable savings for IBM India by organizing in-house trainings for project resources on WebLogic by people from other projects instead of external vendors.
As Solution Architect / Project Manager; Delhi / NCR:
Developed an effective team in Delhi by recruiting resources with Lotus Notes competency.
Maintained 12 major application interface documents in collaboration with management & technical resources.
Instrumentally involved in the transition business knowledge of the applications / projects from Bharti Televentures to IBM India as part of IBM-Bharti deal.
Developed an effective team in Delhi by recruiting resources with Lotus Notes competency.
Maintained 12 major application interface documents in collaboration with management & technical resources.
Instrumentally involved in the transition business knowledge of the applications / projects from Bharti Televentures to IBM India as part of IBM-Bharti deal.
Ensured cost reduction while saving man hours for the Bharti employees by automating 4 applications PAN India within the preset timeframe.
M.S. (Computer Sciences) from Frederick Taylor University, California - USA 2000. GPA of 4.0
PG Diploma (Software Engineering - GNIIT) from NIIT, Delhi 1994 Gold Medalist in 1st and 4th semesters
B.E. (Electronics & Communication) from Institution of Engineers, Delhi 1993
