Manager KAM
du Telecom
Total years of experience :14 years, 2 Months
Heading a KAM Team for maintaining our base with proactive approach & through blue ocean strategy.
Creating an opportunity through own innovative activities for generating the revenue.
Creating Prospect for both new customer and existing relationships for new revenue opportunities.
Managing Enterprise accounts and growing the business through interaction with key decision with maker and track IT Budget.
Establish and qualified pipeline, engaging appropriate resources to develop technical requirements and solutions.
Responsible for initiating key sales strategy with defined set of services offering.
Take leadership role in pricing, risk identification and management, and competitive assessment areas.
Achive the monthly targets
manageD the ALL customer relationship for SME accounts, with the main purpose of driving penetration in the accounts and increasing customer satisfaction through a proactive, customized, personalized relationship mainly via phone contact as it is very effective tool to satisfy the customer
Taking Care of all telecommunications and information technology needs of assigned du's key customers tier 1 and tier 2
• Staying In touch with key decision makers and establishing good business relations with them
• Listening to customer complains and taking an immediate action
• visiting customers regularly and getting their feedback about existing services
• Understanding customer needs and provide them with handsome solution
• Providing Information to customers about new products, services, policies, prices and procedures
• Assisting Customer to choose best packages and services of Du by keeping customer's requirements, nature of business and budget in mind.
• Assisting customer to fulfill all legal requirements application forms and documentation to avail new offers of Du
• Keeping customer's information secret
• Preparing customer engagement reports and sending them to line managers whenever requested
Assist New Hired Team members and motivate them through giving presentation.
Handling inbound calls and providing exceptional customer services.
Working as front line officer in queues 310 and 789.
Answer calls professionally
Respond to customer inquiries
Handle and resolve customer complaints
Provide customers with product and service information
Solves customer complains and issues
Identify and escalate priority issues
I Worked as an Assistant Manager with BBJ Pipe Industries (PVT)LTD 1 Year During my work my duties of job were payments/Receipts,
Maintained Accounts of clients and Report to Management