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Bader Al OtaiBi, Area Manager Retail Store

Bader Al OtaiBi

Area Manager Retail Store·Ooredoo - Kuwait

Kuwait

Diploma, Kuwait Business Studies

Work experience

Total years of experience: 22 years, 0 months

Area Manager Retail Store

January 2025 - November 2025

Ooredoo - Kuwait

Al Kuwait, Kuwait

January 2025 - November 2025

Area Manager,
Visit each shop twice weekly and report anomalies.
Manage franchise relationships and ensure promotions/campaigns are
implemented.
Drive retail shop performance and coach Branch Managers.
Company industry:
Retail & Wholesale

Senior Key Account Manager Corporate Affairs

January 2023 - January 2024

Ooredoo

Al Kuwait, Kuwait

January 2023 - January 2024

• Daily visits SOHO, SME, and government entities.
• Weekly reports and feedback.
Company industry:
Telecommunications

Senior Specialist Internal Communications

January 2022 - January 2023

Ooredoo - Kuwait

Al Kuwait, Kuwait

January 2022 - January 2023

• Corporate/Strategic and Innovative Business Projects
Company industry:
Retail & Wholesale

Customer Care Help Desk Team Leader

January 2009 - January 2022

Ooredoo

Al Kuwait, Kuwait

January 2009 - January 2022

• responsible for the SLAs and the setting and monitoring of KPIs as well as
engaging with customers ensuring that they are getting the service they
need
Company industry:
Telecommunications

Customer Care Help Desk Agent

October 2005 - January 2009

Ooredoo

Al Kuwait, Kuwait

October 2005 - January 2009

• Monitor and respond quickly and
effectively to requests received through the IT helpdesk
• Troubleshoot problems and advise on the appropriate action
Company industry:
Telecommunications

Customer Care Inbound 121

January 2003 - October 2005

Ooredoo

Al Kuwait, Kuwait

January 2003 - October 2005

incoming calls and work with customers to resolve questions.
Company industry:
Telecommunications

Education

College of Business Studies

July 2002

July 2002

Diploma, Kuwait Business Studies

Kuwait

Skills

BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
FRANCHISING
Intermediate
FRANCHISING
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
INTERNAL COMMUNICATIONS
Intermediate
INTERNAL COMMUNICATIONS
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Languages

English

Beginner