Customer Service Manager
Trust Brokers for insurance and reinsurance brokerge
Total years of experience :26 years, 8 Months
Develop plans to raise the quality of services provided to customers
Conclusion of new contracts with insurance compaines
Contribute to identifying the necessary training needs for workers in the sector and approving them in coordination with human resources department
Following up and review the daily report
Coordination among all employees by developing a plan for the success of the team's efforts
Follow up the level of performance of employees
Participation of the work team in order to develop the required goals and raise the quality of service provided to the client
Approving the requirements for the necessary materials, equipment and spare parts for the maintenance department , requesting them from the procurement department , and following up and securing them
Support sales strategy and business plan for the
individual broker
Establish and manage strong relationships with brokers including business managers
working closely with insurance brokers, agents and loss adjusters
making sure that claims are dealt with according to financial services industry regulations
dealing with customer complaints and appeals
maintaining quality and customer service standards
keeping accurate records
Manage claims department
Handling SAMA cases and other general Public Relation assignments
Handling and approving the major cases
Visit the Motor Agencies and make new agreement for discounts
Prepare meeting to improve the service of claims department
Gave ideas to other departments to get more customers
Motors Engineer
Decreased the claims expenses dramatically.
Survey of cars and make repair approval reports.
Manage the repair cases with the workshops representative.
Manage customer’s claims inquiries.
Comprehensive understanding of car parts
Comprehensive understanding of car repair
Predicting the default age of the car parts
Service Adviser
Handling Customers problems and issues
Marketing company products
Surveying cars and indicating problems
Overall advising of the repair operation
ميكانيكا سيارات و تقنية السيارات ( أجزاء المحركات و طريقة عملها داخل المركبات)