IT Coordinator
Level's Entertainment
Total years of experience :7 years, 0 Months
• Identified and implemented cost-saving technology solutions.
• Managed and maintained IT infrastructure, including servers, networks, and security systems.
• Analyzed user requirements to develop technical specifications for new systems or modifications to existing systems.
• Provided technical guidance on software development projects.
• Designed and implemented network architectures to meet customer needs.
• Developed training materials for users of new technologies or changes in existing technologies.
• Collaborated with project stakeholders to ensure successful deployment of new applications and services.
• Monitored industry trends to identify opportunities for improving organizational efficiency through technology initiatives.
• Conducted research into emerging products and technologies that could improve organizational processes.
• Coordinated with vendors for timely delivery of hardware or software products required by the organization.
• Assisted in developing budgets for IT purchases and operations.
• Provided technical support onsite or remotely when needed by end users.
• Reviewed and evaluated outsourcing proposals to and provided cost/benefit analysis.
• Troubleshot and resolved problems with programs and systems.
• Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
• Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
• Improved services and technologies through continued analysis of system performance.
• Coordinated installation of updated computer programs and systems.
• Collaborated with employees to evaluate new software performance and reach technical requirements.
• Formulated and designed computer systems using data modeling, information engineering and structured analysis.
-Primary duties included installing and configuring Windows
-Implementation of ESET smart security 5 Antivirus
-Utilized problem solving and troubleshooting abilities to resolve any major issues
-Prioritized and organized tasks to efficiently accomplish service goals.
-Installing printers throw the network.
-Providing online technical support to our branches all around Sudan.
-Manage hardware installing for PCs and laptops.
-Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
-Understood and followed oral and written directions.
-Demonstrated leadership by making improvements to work processes and helping to train others.
-Identified needs of customers promptly and efficiently.
-Maintained updated knowledge through continuing education and advanced training.
-Approached customers and engaged in conversation through use of effective interpersonal and people skills.
-Displayed strong telephone etiquette, effectively handling difficult calls.
-Motivated and encouraged team members to communicate more openly and constructively with each other.
-Exceeded customer satisfaction by finding creative solutions to problems.
-Collaborated with others to discuss new opportunities.
-Achieved cost-savings by developing functional solutions to problems.
-Answered many calls per shift to assist with customer questions and concerns.
-Modified existing software systems to enhance performance and add new features.
-Utilized problem solving and troubleshooting abilities to resolve any major issues
-Managed and Administered Windows XP and Windows 7 workstations and laptops.
-Implementation of ESET smart security 5 Antivirus.
-Follow up network maintenance software and hardware wire and wireless configuration.
-Configured, installed, and troubleshoot network hardware and software components such as routers, switches, firewalls, servers, and storage devices.
-Developed technical documentation for the design and implementation of new networks.
-Conducted research on emerging technologies in support of network upgrade projects.
-Provided technical assistance to internal teams for resolving complex networking issues.
-Coordinated with vendors for installation and maintenance activities of networking systems.
-Resolved user complaints related to connectivity problems with LAN and WAN infrastructure components.
-Repaired damaged cables or replaced defective networking equipment components.
-Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
-Implemented, tested, validated and maintained networking services according to solution designs.
-Provided high-level connectivity support for corporate and business partner systems.
-Employed firewalls and VPNs to safeguard network security and block unauthorized access.
-Configured hardware devices and software settings to optimize network performance.
-Utilized problem solving and troubleshooting abilities to resolve any major issues
-Managed and Administered Windows XP and Windows 7 workstations and laptops.
-Implementation of ESET smart security 5 Antivirus.
-Follow up network maintenance software and hardware wire and wireless configuration.
-Configured, installed, and troubleshoot network hardware and software components such as routers, switches, firewalls, servers, and storage devices.
-Developed technical documentation for the design and implementation of new networks.
-Conducted research on emerging technologies in support of network upgrade projects.
-Provided technical assistance to internal teams for resolving complex networking issues.
-Coordinated with vendors for installation and maintenance activities of networking systems.
-Resolved user complaints related to connectivity problems with LAN and WAN infrastructure components.
-Repaired damaged cables or replaced defective networking equipment components.
-Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
-Implemented, tested, validated and maintained networking services according to solution designs.
-Provided high-level connectivity support for corporate and business partner systems.
-Employed firewalls and VPNs to safeguard network security and block unauthorized access.
-Configured hardware devices and software settings to optimize network performance.
-Provided technical support to end-users on a variety of computer software and hardware issues.
-Conferred with staff, users and management to establish requirements for new systems or modifications.
-Evaluated local area network LAN and wide area network WAN performance data to verify availability and speed, identifying network problems.
-Installed wiring, cabling and devices to establish, repair and improve network operations.
-Designed scalable and user-friendly network architecture to meet business objectives.
-Provided high-level connectivity support for corporate and business partner systems.
-Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
-Developed and maintained user accounts, permissions, and access rights.
-Installed, configured, tested, and maintained operating systems, application software, and system management tools.
-Assisted with network infrastructure design and implementation.
-Performed troubleshooting to diagnose and resolve complex technical problems.
-Configured routers and switches according to organizational specifications.
-Maintained inventory records of all hardware components within the organization\'s network.
-Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
-Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
-Designed and implemented enterprise IP networking infrastructure.
4 years of computer science studies including networks background