Operations Officer
Ghandour general trading co.
Total years of experience :14 years, 2 Months
• Engaged with internal stakeholders to shape and update dynamic sales strategies and digital marketing plans to enhance brand awareness and engagement
• Spearheaded the wide-scale search, evaluation, and onboarding of franchisee brands, such as Miko Coffee
• Led the research and assessment of new logistical providers, while leveraging insights to drive cost reductions
• Stayed abreast of latest market trends to secure beneficial prices from domestic and international suppliers
• Managed and monitored inventory of products to ensure all customer demands were continually upheld
• Assessed and delivered all promotional content within outlined brand vision and identity
• Orchestrated the acquisition of cost-effective suppliers for required goods and services following in-depth comparisons of prices, quality, and terms
• Facilitated in-depth supplier meetings to gather requirements, negotiate terms, and track order progress
• Assisted high-value supplier negotiations with the primary aim of optimising overall value
• Handled end-to-end quality control procedures to uphold expected levels of product quality and quantity
• Ensured all processes met contractual obligations by performing regular compliance inspections
• Handled a number of high-profile franchises, such as Kimbo Espresso Italiano, Universal Caffe for Coffee beans Products, and Melitta professional and Rancilio group for Coffee machines
• Negotiated effectively with international suppliers to secure deals at best value and with required specifications
• Engaged with key stakeholders to produce detailed business plans for the launch of vending machines and Kiosks
• Cultivated and maintained productive relationships with strategic affiliates to maintain a seamless client experience
• Pursued daily collaboration among internal departments by leveraging of transparent communication forums
• Prepared and distributed invoice revisions for a number of high-profile clients; most notably McDonalds
• Cooperated with regional logistics companies to resolve delivery and shipment-related issues in a timely manner
• Analysed present and historical supplier performance data, while delivering detailed insights and recommendations
• Entrusted to handle payroll processes for 100+ employees, while acting as a trusted first point of contact regarding salaries, sickness, holidays and other absences
• Monitored and ensured all salary payments continually complied with Kuwaiti Labor Law regulations
• Spearheaded the seamless planning and implementation of Smart Suite software on a company-wide basis
• Maintained full employee confidentiality and discretion across sensitive documentation and reports
• Promoted to Customer Service Advisor within numerous months for developing significant volumes of new business
• Played a vital role in the successful attainment of personal and branch sales targets and customer satisfaction scores
• Drove significant revenue growth through the design and delivery of a comprehensive strategies and solutions
• Cultivated and maintained mutually beneficial and positive relationships with several key merchants
• Rectified a variety of complex issues and complaints to maintain a consistently positive client experience
• Remained composed and collected under high-pressure and fast-paced scenarios to meet bespoke customer needs
Dynamic role contributing directly to the day to day activities within a busy office; provided a wide range of
administrative support, managed file and records, made travel arrangements and ordered office supplies
* Ensured consistently high levels of internal communication across the department, booked appointments,
meetings and conferences and arranged schedules effectively
* Delivered support and assistance for new members of staff and carried out inductions and familiarisation
programmes
studied business administration majoring in Management
courses: Professional Training Essentials of Business Management Anti-money Laundering Human Resources Business Operations Banking Confidentiality Management Strategy Entrepreneurship Organisational Behaviour Terrorist Financing