Customer Service Agent
Egypt Post
Total des années d'expérience :9 years, 1 Mois
• Achieved customer satisfaction rate of 98% within three months
• Resolved an average of 600 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
• Able to build productive relationships, resolve complex issues and win customer loyalty
• Provide customer with tracking of clearance program and inquire about any delays or disapproval of customs clearance
• Highlight any recurring problems that are manifested through traces
• Managed outbound sales calls and field incoming sales leads
• Provide customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure Customer retention
• Prepare and submit statistical sales reports among other reports by collecting, analyzing, and summarizing information
• Maintained daily accounting of all calls as well as managed daily telemarketing records
• Make recommendation that result in the achievement of business results and prevent noticeable delays
Studied in various fields such: -Management by objectives,Strategic Management,International Business,Crisis Management. - Behavioral Sciences,Human-Resources Management,Business Communication. -Macroeconomics,Microeconomics. -Statistical Analysis,Financial Accounting. -Total Quality Management,Feasibility study,marketing Research,and many more.