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Badra zahia Hamani, B2C Commercial Teleadvisor

Badra zahia Hamani

B2C Commercial Teleadvisor·(Téléconseillère Commerciale)

Algeria

Higher diploma, French Studies

Work experience

Total years of experience: 3 years, 9 months

B2C Commercial Teleadvisor

April 2026 - Present

(Téléconseillère Commerciale)

Algiers, Algeria •Remote

April 2026 - Present

Conducted targeted outbound telemarketing and sales campaigns to acquire new B2C customers.
•
•
• Presented tailored commercial offers, handled objections effectively, and closed remote sales.
Maintained rigorous updates in the CRM database to track leads, customer feedback, and sales performance.
Company industry:
Consumer Packaged Goods Manufacture

B2C Customer Service Specialist

February 2025 - December 2025

Customer Care Solutions

Algiers, Algeria •Remote

February 2025 - December 2025

Managed incoming client requests, resolving inquiries related to service updates, billing, and troubleshooting.
•
• Achieved key performance indicators (KPIs) for first-contact resolution rates and overall customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing

Sales & Customer Service Associate

January 2025 - February 2025

Pastry Shop (La

Algiers, Algeria •Remote

January 2025 - February 2025

Manage direct B2C customer inquiries, providing high-quality service and product recommendations.
•
•
• Handle daily cash register operations, transactions, and inventory management with high precision.
Ensure excellent visual merchandising standards and maintain an organized, welcoming retail environment.
Company industry:
Management Consulting
Job role:
Sales

Administrative And Sales Assistant

February 2022 - July 2024

Delta school

Laghouat, Algeria •Remote

February 2022 - July 2024

Company industry:
Office Supplies
Job role:
Administration

Administrative Assistant (Assistante Administrative)

February 2022 - July 2024

Private School

Laghouat, Algeria •Remote

February 2022 - July 2024

Managed daily administrative tasks, including student registrations, scheduling, and record-keeping.
•
•
• Welcomed and guided parents and visitors, handling inquiries with high professional standards.
Coordinated internal communication between the teaching staff and the school administration.
Company industry:
Primary, Prep, & Secondary School

Community Manager

February 2022 - July 2024

Freelance / Corporate

Laghouat, Algeria •Remote

February 2022 - July 2024

Managed and animated French-language social media accounts to enhance community engagement.
•
•
• Moderated user comments, responded to inquiries, and built strong digital relationships with followers.
Monitored performance metrics and online feedback to adapt content strategy according to user needs.
Company industry:
Primary, Prep, & Secondary School
Job role:
Marketing and PR

Education

Amaar thelidji

September 2021

September 2021

Higher diploma, French Studies

Algeria

Skills

Communications

Expert

B2C marketing

Expert

Sales Management

Expert

ADMINISTRATIVE FUNCTIONS

Intermediate

ANALYTICS

Intermediate

BUSINESS TO CONSUMER

Intermediate

CUSTOMER SERVICE

Intermediate

DAILY CASH POSITIONING

Intermediate

EDUCATIONAL ADMINISTRATION

Intermediate

PRODUCT DESIGN

Intermediate

SALES

Intermediate

SALES OPERATIONS

Intermediate

SOCIAL MEDIA MANAGEMENT

Intermediate

Languages

Arabic

Native Speaker

French

Expert

German

Beginner

Turkish

Beginner

Hobbies and interests

Stylisme