Badreddine Simou

Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
Create better modes of operations to make customer service easier for both team members and customers.
Make provision for a change of mode of operation when the existing one isn’t yielding maximum results.
Give detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes.
Observe the performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends.
Provide assistance to team members who are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching.
Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable a smooth flow of operations and customer satisfaction.
Step in to attend to customers that are proving difficult to team members and resolve their complaints.
Delegate different customer service duties to team members to ensure a faster and smoother flow of operation.
Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.
Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.

Monitor customer service, product knowledge of staff members, and store cleanliness to ensure compliance with company standards.
Conduct mystery shopping audits by reviewing point of sale systems, looking for pricing errors, or ensuring that employees are following procedures such as taking security measures during cash transactions.
Report findings to management, who will use the information to improve operations or implement new programs.
Collect information regarding prices, sales promotions, merchandise offerings, and other factors that may affect buying decisions.
Test customer service skills by posing as a customer and evaluating employee response to different scenarios.
Participate in focus groups or other research activities in order to provide feedback on new products or services.
Provide feedback to management regarding customer satisfaction and identifying opportunities for improvement based on customer complaints and responses to marketing campaigns.
Interact with employees over the phone and in person to gauge customer service.
Inspect the store's environment to detect possible concerns and areas for improvement.

Provides statistical and performance feedback and coaching on a regular basis to each team member.
Suggests methods to improve area operations, efficiency, and service to both external and internal patients.
Manage all aspects of employee performance including writing reviews, administering performance reviews, and terminations.
Assist Manager with scheduling, time and attendance, and daily operations of the customer care center.
Resolves complaints, referring complaints of service failures to the Quality Department for investigation.
Works with the Patient Service Manager to ensure that employees are given the necessary resources and training in order to perform their jobs effectively.
Facilitate revenue cycle functions and staff involved in patient access, up-front cash collections, office management, and account resolution activities.
Initiate performance improvement program, and assessing the quality of care provided to patients.
Analyze the feedback provided by patients on services, and implementing necessary changes.
Manages and controls resources and materials to ensure quality, adequacy of supply, and cost control within budgetary guidelines.
Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards.

Provides statistical and performance feedback and coaching on a regular basis for each team member.
Suggests methods to improve area operations, efficiency, and service to both external and internal patients.
Manage all aspects of employee performance including writing reviews, administering performance reviews, and terminations.
Assist Manager with scheduling, time and attendance, and daily operations of the customer care center.
Resolves complaints, referring complaints of service failures to the Quality Department for investigation.
Works with the Patient Service Manager to ensure that employees are given the necessary resources and training in order to perform their jobs effectively.
Facilitate revenue cycle functions and staff involved in patient access, up-front cash collections, office management, and account resolution activities.
Initiate a performance improvement program, and assessing the quality of care provided to patients.
Analyze the feedback provided by patients on services, and implementing necessary changes.
Manages and controls resources and materials to ensure quality, adequacy of supply, and cost control within budgetary guidelines.
Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards.

Work with departmental heads, managers, and other stakeholders to develop team goals and delegate tasks to the appropriate team member
Develop team schedules and assist in the successful onboarding and training of team members
Create and communicate a clear list of expectations and goals for team members to follow
Offer emotional support to project team members and make people feel valued
Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress
Implement incentives to keep the team motivated and focused on their daily tasks and project goals

Manage outbound sales calls and field incoming sales leads.
Sell a range of products and services, to both new and existing clients.
Collaborate with other researchers in the planning, implementation, and evaluation of surveys.
Work on high-quality appointment setting campaigns.
Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys.
Consult with clients in order to identify survey needs and any specific requirements, such as special samples.
Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials.
Direct updates and changes in survey implementation and methods.
Compile and analyze statistical data using modern and traditional methods to collect it.
Remain fully informed on market trends, other parties researches and implement best practices.
Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales, and methods of operation.

Ensure that customer complaint is resolved in a professional manner.
Provide supervision and technical assistance to the customer service team.
Make outbound calls to prospective businesses and gathering information.
Handle very fast the Sales Tracking System MATS.
Attend trade shows & industry events.
Make calls to a large volume of cold, warm, and hot leads on a daily basis.
Build a strong awareness of competitors within the market.
Identify customer needs and resolving customer queries.
Sell a range of products and services, to both new and existing clients.
Determine work procedures, work schedules, and workflow for customer service staff.
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
Ensure that the customer calls are handled and answered in a timely and accurate fashion.
Develop standard procedures and policies for improving the service provided to customers.

Work as part of the sales team to develop both new and existing markets.
Involve in developing sales & pricing strategies.
Take the extra mile to engage customers.
Identify and then researching potential leads and opportunities.
Prepare and deliver sales presentations.
Responsible for developing the portfolio of customers.
Collect all the information required to create a request for an estimate.
Contact prospective clients by phone and email.
Attend sales appointments at the client’s premises.

Provide advice, information, and assistance to callers.
Attempt to resolve all inquires on the first contact with the caller.
Deal with a student’s queries, requests, orders, or complaints.
Research required information for callers using available resources.
Send emails to the students answering their inquiries.
Build sustainable relationships and trust with customer accounts through open and interactive communication.