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Bahaa Dababneh, Service Excellence Coordinator / Sustainability champion

Bahaa Dababneh

Service Excellence Coordinator / Sustainability champion·Arab Bank

Jordan

Master's degree, MBA ( Quality Management )

Work experience

Total years of experience: 12 years, 9 months

Service Excellence Coordinator / Sustainability champion

September 2013 - Present

Arab Bank

Other

September 2013 - Present

- Complaints management
- Queuing system management
- Mystery shopping (ghost shopping ) program management

- Training and Development ( Certified Trainer )

Company industry:
Banking
Job role:
Quality Control

Education

University of Jordan

August 2008

August 2008

Master's degree, MBA ( Quality Management )

Jordan

GPA (point): 3.11 out of 4

GPA (point): 3.11 out of 4

Skills

Quality Assurance
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Quality Assurance
Expert

Languages

English

Expert

Memberships

Injaz

Member of Training committee

September 2008

Training and Certifications

Certifications
TOT
kaf’aa international company
Mar 2011 - Mar 2011