General Manager Operations
Diana Hotel and Restaurant
Total years of experience :12 years, 8 Months
- Managing day to day operations in a flat management structure
organization, administering over 50 employees.
- Supervising the accounting team for financial reporting purposes.
- Human resource activities, which include, but is not limited to, reviewing
payrolls, setting day offs, staff scheduling, creating a friendly and
motivating environment, etc...
- Managing bank accounts and transactions with both government and
private sectors.
- Monitoring the quality of food with the support of head chef, and insuring
a wide variety of servings.
- Creating innovative offers to further improve sales and acquire customer
retention.
- Addressing client needs, even under the pressure of any busy period.
- Organizing marketing campaigns for festive periods and holiday season, as
well as keeping track of the advertising procedure.
- Supply chain management and vendor logistics, keeping control of the
supply and demand.
- Supervision on the maintenance needs for the hotel rooms and restaurant
key areas.
- Managing the cash flow and inventory for reporting to the CEO.
- Ensuring customer satisfaction and maintaining client relationship via
both servicing and following up on sale or repair orders.
- Managing stock for both devices and accessories.
- Setting up sales, procurement, and maintenance reports for management.
- Supervise vendor and supplier payments.
- Resolve customer complaints by investigating problems, following up with
the technical support department, developing solutions, and preparing
reports in order of providing recommendations for management as a
feedback.
- Meeting sale targets and preparing budget based on product level and
request.
- Leading the academy team through managing, in cooperation with
coaching, by lending out daily and weekly instructions about responsibilities
and plans.
- Communicating effectively with parents to gain their gratitude and
satisfaction.
- Managing the marketing campaigns of the academy through ads near town
and on social media.
- Setting the academy policies and requirements for work, and setting the
standards for work ethics.
- Managing finances, varying from member subscriptions, team uniform and
transportation, to field rental, sponsors, and other income channels.
- Managing reservations and coordinating with the Executive Housekeeper
for room availability.
- Monitoring customer accounts.
- Managing daily bills and payments.
- Maintaining a strong customer/resident relationship and communicating
with all departments for a guaranteed satisfaction.
- Training new recruits and providing a healthy and supportive learning
environment.
- Providing information about products.
- Ensuring customer service satisfaction, keeping good client relationship,
and following up on sales activity.
- Performing quality checks on product and service delivery.
- Coordinating shipping programs and product procurement.
AUL) Scored grade “A” in the senior project * Relevant Coursework: International Business Administration, Human Resource Management, Business English, Principles of Accounting, Managerial Finance, Management Information System, Business Process Management, Business Ethics, Business Law, Business Research, Small Business, Strategic Management, Leadership Behavior, Principles of Management, Microeconomics, Macroeconomics, Organizational Behavior, Consumer Behavior, & Marketing Principles.
