Total Years of Experience: 18 Years, 0 Months
October 2022
To Present
IT Service Delivery Manager
at Intercom Enterprises
Location :
Egypt - Cairo
Managing large scale and mission critical programs and projects throughout the project life cycle from initiation to closure.
Participating in the pre-project activities to define the project charter, required scope, quality and stakeholders.
Monitoring the PMO’s open projects backlog and account receivable to ensure achieving the planned targets with providing regular updates to the management.
Establishing effective working relationships with all stakeholders and ensuring effective communication.
Collaborating with the stakeholders to identify and mitigate the risks, and develop risk mitigation strategies and contingency plans.
Identify and resolve issues and conflicts within the project team.
Managing stakeholders, vendors and business partners
Participating in the pre-project activities to define the project charter, required scope, quality and stakeholders.
Monitoring the PMO’s open projects backlog and account receivable to ensure achieving the planned targets with providing regular updates to the management.
Establishing effective working relationships with all stakeholders and ensuring effective communication.
Collaborating with the stakeholders to identify and mitigate the risks, and develop risk mitigation strategies and contingency plans.
Identify and resolve issues and conflicts within the project team.
Managing stakeholders, vendors and business partners
June 2016
To Present
Senior IT Project Manager
at Advanced Computer Technology (ACT)
Location :
Egypt - Cairo
• Managing large scale and mission critical projects throughout the project life cycle from initiation to closure.
• Participating in the pre-project activities to define the project charter, required scope, quality and stakeholders.
• Developing and maintaining the project documentations through continuous communication with the project members and stakeholders.
• Monitoring the execution process to ensure the deliverables are within the planned time, cost and quality.
• Managing project risks and issues by developing mitigation and contingency plans.
• Providing the senior management with regular highlight and exception reports for the project status and raising issues or risks with their recommended actions.
• Managing the relationship with the client and stakeholders.
Major Projects Experience:
o Marriott Mena House Hotel: High speed internet access & Data Center.
o Renaissance Golden View Beach Resort: High speed internet access & Data Center.
o AlMasa Hotels: Integrated front & back office CRM & ERP applications.
o Al Manara International Conferences Centre: Integrated front & back office CRM & ERP applications.
• Participating in the pre-project activities to define the project charter, required scope, quality and stakeholders.
• Developing and maintaining the project documentations through continuous communication with the project members and stakeholders.
• Monitoring the execution process to ensure the deliverables are within the planned time, cost and quality.
• Managing project risks and issues by developing mitigation and contingency plans.
• Providing the senior management with regular highlight and exception reports for the project status and raising issues or risks with their recommended actions.
• Managing the relationship with the client and stakeholders.
Major Projects Experience:
o Marriott Mena House Hotel: High speed internet access & Data Center.
o Renaissance Golden View Beach Resort: High speed internet access & Data Center.
o AlMasa Hotels: Integrated front & back office CRM & ERP applications.
o Al Manara International Conferences Centre: Integrated front & back office CRM & ERP applications.
November 2014
To May 2016
IT Manager
at Gebr. Heinemann
Location :
Egypt - Cairo
• Launch the IT department & infrastructure pre-opening (design, procurement, implementation, integration, policies, and procedures).
• Strategic planning setting for the IT department objectives in parallel to the business strategic & tactical goals.
• Manage the financial aspects & budget forecasting.
• Manage the IT department operations.
• Provide technical training.
• Strategic planning setting for the IT department objectives in parallel to the business strategic & tactical goals.
• Manage the financial aspects & budget forecasting.
• Manage the IT department operations.
• Provide technical training.
June 2014
To November 2014
IT Consultant
at Domiatec Group
Location :
Egypt - Cairo
• Data Center and HQ infrastructure.
April 2014
To August 2014
IT Consultant
at Oilibya
Location :
Egypt - Cairo
• Data Center and HQ infrastructure.
January 2014
To April 2014
IT Consultant
at Rizkalla
Location :
Egypt - Cairo
• Network security Project.
May 2008
To December 2013
Network Projects Supervisor
at Mantrac Group
Location :
Egypt - Cairo
(UK, RU, Middle East & Africa)
• Projects plan, execute, monitor, and control.
• Data Center infrastructure & facility management.
• Networks configuration & troubleshooting.
• Design & implementation of multiple onshore & offshore networks.
• Managing cross functional relations with external vendors & service providers.
• Projects plan, execute, monitor, and control.
• Data Center infrastructure & facility management.
• Networks configuration & troubleshooting.
• Design & implementation of multiple onshore & offshore networks.
• Managing cross functional relations with external vendors & service providers.
January 2008
To May 2008
IT Specialist
at Career Development Office (CDO)
Location :
Egypt - Cairo
• Install & support the IT infrastructure.
• Technical support & training.
• Technical support & training.
June 2005
To September 2005
Technical Support Engineer
at Badr El Din Petroleum Company
Location :
Egypt - Cairo
• Install, configure, and troubleshoot the network.
May 2003
To October 2004
Technical Support Engineer
at Raya Telecom
Location :
Egypt - Cairo
• ADSL Installation, configuration, and troubleshooting.
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