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Bassam Ahmed

IT Service Delivery Manager

Intercom Enterprises

Location:
Egypt - Cairo
Education:
Diploma, Project Management
Experience:
18 years, 0 months

Work Experience

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List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  18 Years, 0 Months   

October 2022 To Present

IT Service Delivery Manager

at Intercom Enterprises
Location : Egypt - Cairo
Managing large scale and mission critical programs and projects throughout the project life cycle from initiation to closure.
Participating in the pre-project activities to define the project charter, required scope, quality and stakeholders.
Monitoring the PMO’s open projects backlog and account receivable to ensure achieving the planned targets with providing regular updates to the management.
Establishing effective working relationships with all stakeholders and ensuring effective communication.
Collaborating with the stakeholders to identify and mitigate the risks, and develop risk mitigation strategies and contingency plans.
Identify and resolve issues and conflicts within the project team.
Managing stakeholders, vendors and business partners
June 2016 To Present

Senior IT Project Manager

at Advanced Computer Technology (ACT)
Location : Egypt - Cairo
• Managing large scale and mission critical projects throughout the project life cycle from initiation to closure.
• Participating in the pre-project activities to define the project charter, required scope, quality and stakeholders.
• Developing and maintaining the project documentations through continuous communication with the project members and stakeholders.
• Monitoring the execution process to ensure the deliverables are within the planned time, cost and quality.
• Managing project risks and issues by developing mitigation and contingency plans.
• Providing the senior management with regular highlight and exception reports for the project status and raising issues or risks with their recommended actions.
• Managing the relationship with the client and stakeholders.

Major Projects Experience:
o Marriott Mena House Hotel: High speed internet access & Data Center.
o Renaissance Golden View Beach Resort: High speed internet access & Data Center.
o AlMasa Hotels: Integrated front & back office CRM & ERP applications.
o Al Manara International Conferences Centre: Integrated front & back office CRM & ERP applications.
November 2014 To May 2016

IT Manager

at Gebr. Heinemann
Location : Egypt - Cairo
• Launch the IT department & infrastructure pre-opening (design, procurement, implementation, integration, policies, and procedures).
• Strategic planning setting for the IT department objectives in parallel to the business strategic & tactical goals.
• Manage the financial aspects & budget forecasting.
• Manage the IT department operations.
• Provide technical training.
June 2014 To November 2014

IT Consultant

at Domiatec Group
Location : Egypt - Cairo
• Data Center and HQ infrastructure.
April 2014 To August 2014

IT Consultant

at Oilibya
Location : Egypt - Cairo
• Data Center and HQ infrastructure.
January 2014 To April 2014

IT Consultant

at Rizkalla
Location : Egypt - Cairo
• Network security Project.
May 2008 To December 2013

Network Projects Supervisor

at Mantrac Group
Location : Egypt - Cairo
(UK, RU, Middle East & Africa)
• Projects plan, execute, monitor, and control.
• Data Center infrastructure & facility management.
• Networks configuration & troubleshooting.
• Design & implementation of multiple onshore & offshore networks.
• Managing cross functional relations with external vendors & service providers.
January 2008 To May 2008

IT Specialist

at Career Development Office (CDO)
Location : Egypt - Cairo
• Install & support the IT infrastructure.
• Technical support & training.
June 2005 To September 2005

Technical Support Engineer

at Badr El Din Petroleum Company
Location : Egypt - Cairo
• Install, configure, and troubleshoot the network.
May 2003 To October 2004

Technical Support Engineer

at Raya Telecom
Location : Egypt - Cairo
• ADSL Installation, configuration, and troubleshooting.

Education

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Let employers know more about your education; remember, be clear and concise.
March 2011

Diploma, Project Management

at RITI
Location : Egypt - Cairo
Grade: 100 out of 100
Project Management Professional (PMP)
June 2007

Bachelor's degree, Computer Engineering

at Modern Academy For Engineering & Technology
Location : Egypt - Cairo
Grade: 70 out of 100
Computer Engineer

Specialties & Skills

Easy learner

Team work

Technical mentality

Interpersonal skills

Time Management

MS Visio

Network Design

Project Management

Technical Support

Network Systems

Social Profiles

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Personal Website
URL removed due to policy violation. Please contact support for further information.

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Expert

English

Expert

French

Beginner

Training and Certifications

Network Design ( Training )

Cisco Certified Design Professional (CCDP)
June 2013

Network Design ( Training )

Cisco Certified Design Associate (CCDA)
June 2013

IT Service Management ( Training )

ITIL 2011 Foundation
June 2013

WAN Optimization ( Training )

Steelhead Appliance Deployment & Management (Riverbed SADM)
June 2013

Project Management ( Training )

Project Management Professional (PMP)
June 2013

VOiP ( Training )

Cisco Voice Over IP (CVOICE)
June 2013

Routing & Switching ( Training )

Cisco Certified Network Professional (CCNP Routing & Switching)
June 2013

Quality of Service ( Training )

Implementing Cisco Quality of Service (QoS)
June 2013

BGP ( Training )

Configuring BGP on Cisco Routers (BGP)
June 2013

Firewall ( Training )

FortiGate Multi-Threat Security Systems I
June 2013

Firewall ( Training )

FortiGate Multi-Threat Security Systems II
June 2013

Network ( Training )

Cisco Certified Network Association (CCNA)
June 2013

Network ( Training )

IT Essentials Certified Instructor (CompTIA A+)
May 2013

PRINCE2 2017 Project Management (PRINCE2) ( Training )

Axelos
January 2019

Recommendations

Why should I get recommendations?
Get recommendations from your peers and make your profile stand out! Recommendations help employers see that you'er distinguished in your professional areas of expertise.

As Group Marketing Communications & Research / Brand manager East & West Africa in Caterpillar authorized dealer Unatrac

By Ahmed Tawfik (COLLEAGUE) on 20-06-2016
"I have worked with Bassam in multiple projects where he has demonstrated high sense of responsibility, enthusiasm & code of ethics. Meeting deadlines & establishing tasks assigned ahead of schedule has been one of his strength points as a project manager. I enjoyed working with Bassam as he knows what team work core values are."

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