IT Service Delivery Manager
Intercom Enterprises
Total des années d'expérience :18 years, 2 Mois
Managing large scale and mission critical programs and projects throughout the project life cycle from initiation to closure.
Participating in the pre-project activities to define the project charter, required scope, quality and stakeholders.
Monitoring the PMO’s open projects backlog and account receivable to ensure achieving the planned targets with providing regular updates to the management.
Establishing effective working relationships with all stakeholders and ensuring effective communication.
Collaborating with the stakeholders to identify and mitigate the risks, and develop risk mitigation strategies and contingency plans.
Identify and resolve issues and conflicts within the project team.
Managing stakeholders, vendors and business partners
• Managing large scale and mission critical projects throughout the project life cycle from initiation to closure.
• Participating in the pre-project activities to define the project charter, required scope, quality and stakeholders.
• Developing and maintaining the project documentations through continuous communication with the project members and stakeholders.
• Monitoring the execution process to ensure the deliverables are within the planned time, cost and quality.
• Managing project risks and issues by developing mitigation and contingency plans.
• Providing the senior management with regular highlight and exception reports for the project status and raising issues or risks with their recommended actions.
• Managing the relationship with the client and stakeholders.
Major Projects Experience:
o Marriott Mena House Hotel: High speed internet access & Data Center.
o Renaissance Golden View Beach Resort: High speed internet access & Data Center.
o AlMasa Hotels: Integrated front & back office CRM & ERP applications.
o Al Manara International Conferences Centre: Integrated front & back office CRM & ERP applications.
• Launch the IT department & infrastructure pre-opening (design, procurement, implementation, integration, policies, and procedures).
• Strategic planning setting for the IT department objectives in parallel to the business strategic & tactical goals.
• Manage the financial aspects & budget forecasting.
• Manage the IT department operations.
• Provide technical training.
• Data Center and HQ infrastructure.
• Data Center and HQ infrastructure.
• Network security Project.
(UK, RU, Middle East & Africa)
• Projects plan, execute, monitor, and control.
• Data Center infrastructure & facility management.
• Networks configuration & troubleshooting.
• Design & implementation of multiple onshore & offshore networks.
• Managing cross functional relations with external vendors & service providers.
• Install & support the IT infrastructure.
• Technical support & training.
• Install, configure, and troubleshoot the network.
• ADSL Installation, configuration, and troubleshooting.
Project Management Professional (PMP)
Computer Engineer
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