Baker Alramadi

UAE & Kuwait

Job Description:

Abyat Mega Store is seeking a dynamic and experienced professional to join our team as the Regional Head of Human Resources. In this leadership role, you will be responsible for overseeing all aspects of human resources management across our operations in Kuwait and Saudi Arabia. You will play a critical role in shaping our HR strategies, fostering a positive organizational culture, and supporting our mission to provide exceptional customer service.

Key Responsibilities:

Strategic HR Leadership:

Develop and implement HR strategies aligned with the company's goals and objectives.
Provide guidance to senior management on HR matters, including talent acquisition, retention, and development.
Stay updated on industry trends and best practices to ensure Abyat remains competitive in the market.
Talent Acquisition and Management:

Oversee recruitment efforts for the region, including sourcing, interviewing, and selecting top talent.
Develop and maintain effective onboarding and orientation programs.
Implement strategies for talent retention, career development, and succession planning.
Employee Relations:

Promote a positive work environment by handling employee relations issues effectively and impartially.
Conduct investigations when necessary and ensure fair and consistent application of policies and procedures.
Foster open communication and collaboration among employees and departments.
Performance Management:

Develop and manage performance appraisal processes to assess employee performance and development needs.
Provide coaching and support to managers in conducting performance reviews.
Identify and address performance-related issues proactively.
HR Policies and Compliance:

Ensure compliance with labor laws and regulations in Kuwait and Saudi Arabia.
Review and update HR policies and procedures as needed to align with legal requirements and company objectives.
Conduct regular audits to ensure HR data accuracy and compliance.
Employee Engagement and Culture:

Champion initiatives to enhance employee engagement, satisfaction, and morale.
Promote the company's values, culture, and diversity and inclusion efforts.
Plan and execute employee engagement programs, events, and recognition activities.
Budget Management:

Develop and manage the HR budget for the region, including compensation and benefits planning.
Monitor expenditures and implement cost-effective HR solutions.
Reporting and Analytics:

Generate HR reports and analytics to provide insights into workforce trends and performance.
Use data to make informed decisions and drive continuous improvement.

Systems and Management:

Builds and maintains professional relationships with divisions, companies and employment agencies

Monitors and assists in managing activities related to Risk & Safety Management

Ensures all managers follow company policies, accident procedures, and loss prevention procedures

Ensures compliance with all applicable laws and regulations at the federal, state and local levels in each region.

Informs management on all matters that can adversely impact the HR compliance of the region, divisional and company

Assists management in the development of an annual business plan focused on customer satisfaction, sales growth, maximizing profit, and employee engagement

Investigates complaints and concerns in a timely manner

Provide the management with sound and effective advice on all staff issues and support managers in the region on the care, development, performance, motivation and contribution of the workforce


Recruitment and staffing:

The Regional HR Manager with support from the recruitment team will perform all recruitment cycles to fill expat and national vacancies for the region.

Provide support and supervision to divisional managers in the country offices for large scale recruitments.

Together with the Recruitment team, ensure onboarding of new hires; employee orientation is effectively conducted by the HR Admin team

Collaborate with Global HR team to maintain the accuracy of department organization charts (tracker for recruitment.)

Capacity building and staff development:
Provide training, support and advice on performance management and staff development plans and ensure performance reviews are conducted when required as per the company policy and procedure.


In conjunction with the HR Business partner, ensure all staff have received their orientation and are enrolled as per the company policy.


Identify training needs of staff and together with the business partner, enroll them on relevant courses that meets their training goals and needs.

Performance Management:
Monitor the evaluation process at all stages and ensure that staff and supervisors complete the review process in a timely manner.

Provide guidance to supervisors as they complete evaluations, help supervisors find effective coaching methods that work for specific issues including identifying areas of poor performance and assisting supervisors to establish plans for improving performance, be present during review meetings when necessary.

Provide ongoing support to users, including responding to various inquiries raised by different employees, clarifying the appraisal forms, methodology etc

Supports talent acquisition initiatives and contributes to recruiting, sourcing, interviewing, selecting and training high caliber store personnel throughout the region

Monitors and interprets HR key performance indicators (KPIs), P & L’s, targets, projections, and labor management

Employee Relations:
Work with Global HR team and managers to ensure Employee Manuals are localized and valid in country and interprets and applies the Local law and company HR policies

Respond to employee relations issues, such as employee complaints, harassment allegations, and civil rights complaints.

Contribute to the successful execution of company’s strategy for support to the Middle East country offices as a member of company management team.

Develop and establish HR strategies, policies and procedures; establish KPIs for the HR department and carry out HR planning to meet objectives.
 Align the departmental objectives with the business goals defined by management, monitor departmental performance, and assess the work carried out by the HR staff.
 Participate in organizational capability building in terms of professional competencies and develop a competitive advantage.
 Support line managers and management executives to execute staff succession and growth plans, implement KPIs for various departments in collaboration with departmental heads.
 Monitor employee performance, participate in performance reviews, identify high performers and design and implement strategies for their long term retention.
 Implement effective HRD Systems that enable a seamless execution of organizational tasks, activities, and work plans, in order to enhance employee productivity levels.
 Assess staff requirements across departments, and plan and execute recruitment strategies to acquire competent professionals to fill up vacancies.
 Organize training and development programs for employees as per training requirements, evaluate effectiveness of trainings.
 Monitor employee attendance (leaves, absents, overtime) and process payments as per company policy.
 Supervise staff, manage office correspondence, coordinate with office suppliers for maintaining adequate stock of office supplies.
 Plan the official travel arrangements of company executives, ensure airplane and hotel bookings are done on time, and also arrange for local travel of executives.

Prepare and deploy annual administration plans and annual budgets. Monitor and lead the team to adhere to policies and achieve objectives with highest level of accuracy, service quality and cost effectiveness.
Government Relations
Ensure Bahri has a good relationship with the government representatives ( all relevant departments) and other local authorities.
Liaise with the government bodies and follow up on regulations and statutory requirements, and determine their impact on Bahri business operations, especially related to staffing.
Ensure all Company licenses and other renewable certificates are valid at all times.
Facilities Management
Ensure appropriate work space and provisions for all Bahri staff in the location. Allocate office space to departments and maintain appearance of offices.
Manage utility costs and energy usage as well as other office costs (e.g. phones, pantry supplies, furniture inventory supplies etc.)
Vendor Contract Management
Establish effective Vendor Management processes that will help in negotiation, procurement, evaluation or prescribing Service Level Agreements (SLAs) of contracts.
Leadership & Team Management
Direct the team to set their annual objectives and assign tasks to the team members. Monitor daily activities in line with the assigned tasks. Train and coach team members and execute performance management for the team. Correct performance issues.
• Responsible to lead and supervise the strategy development process, and quality & standards initiatives, unifying quality policies and assisting different departments in documenting and updating their key processes against quality standards;
• Lead various departments headed by the business strategy directors to develop the corporate strategy down to departments strategic and business plan level;
• Lead, and supervise quality audits, self-assessments and reviews to improve strengths and areas of improvements;
• Identifying and fostering innovative initiatives and development programs that would lead to reach organization strategic capabilities and excel among various business functions;
• Formulate and implement strategy & excellence business plan and budgets;
• Lead to establish and implement systems, procedures and processes;
• Direct motivate, appraise and develop staff ensuring their performance• Perform any other

Job Analysis

Job Evaluation

Compensation and Benefits Benchmarking

Compensation and Benefits Strategies and Systems

Benefits Strategy and Systems

Human Resource Policies

Staff Communication

Performance Management

Group HR Strategy

Employee Engagement

HR Frameworks Design

Business Excellence

Internal Customer Satisfaction

Enterprise Risk Management

Organisational Health

HR IT Requirements

• Monitor the entry and update of the payroll data to ensure the validity of monthly payroll processing
• Review and post personnel transactions regarding hiring, promotion, termination, etc.
• Monitor the preparation of monthly payroll sheets and the payroll distribution process
• Ensure that personal actions are properly documented and information for payroll and other uses are provided in the employee files.
• Oversee and monitor all employees’ transactions, such as leaves, terminations, insurance, letters, newly hired documents, ticketing…etc…
• Participate and provide recommendations in problems investigations, such as: working conditions, disciplinary actions, and employee and applicant appeals and grievances
• Coordinate the activities of the other people services units to ensure that all relevant tasks are completed efficiently and as required
• Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Operational Services unit

• Assist in planning, scheduling and executing public relations programs, including advertising, press releases, trade shows or seminars to maintain reputation and visibility of the company and the brand
• Coordinate and implement public relation social events and activities in order to enhance RICC reputation and brand awareness
• Update the content of the RICC (McDonald’s KSA) website and work with the Web and Graphic Designers to ensure the publishing of all updates is accurate, complete and according to company standards
• Prepare and coordinate the RICC (McDonald’s) Newsletter
• Work with marketing staff on style and approach for all projects to ensure consistency with McDonald’s regionally
• Maintain relations with external institutions and public to check on information needed from their end to have better awareness and understanding of RICC (McDonald’s KSA) strategies, objectives and activities
• Prepares and distributes organization information through various media such as magazines, newspapers, radio and television to shareholders, media, community and industry stakeholders
• Monitor various media channels (press, social media, digital portals, etc.) and respond with corrective action when necessary
• Provide a daily social media report when and if a crisis occurs and assist in managing and confining the crisis
• Assist in the development and execution of various PR programs designed to increase RICC brand awareness and to achieve RICC strategic goals

1. Develop the Marketing & Communication function's strategies, business plans and budgets in accordance with 's overall strategies and directions.
2. Develop standardized policies, processes, approaches, and tools for Marketing & Communication function to maintain efficient operational practices and enhance control standards within the function in line with strategic direction and objectives.
3. Direct and oversee the implementation of the strategic initiatives and objectives, as applicable to the Marketing & Communication function, and ensure it is communicated properly to all individuals within the division.
4. Manage all activities related to the Marketing & Communication function in coordination with VPs and external consultants (business & market research firms/agencies) to ensure that appropriate methodologies and techniques are used to meet determined business objectives.
5. Direct and oversee all marketing & advertising activities and ensure that they support 's business objectives and strengthen the image and reputation of .
6. Direct and oversee all media and public relations activities such as public relations programs, events / exhibitions, etc…, and ensure that they support 's business objectives and strengthen the image and reputation of .
7. Search, collate and analyze market/industry data from various sources, provide input and recommendations to develop appropriate marketing and communication strategies.
8. Promote 's properties using different promotion channels such as advertising in publications, distributing flyers, preparing brochures, developing video presentations and developing other promotional vehicles through advertising agencies.
9. Establish and maintain strong relationships with investors, tenants, real estate brokers, public and governmental entities to market properties and represent at major real estate events, exhibitions, road shows, press events, and seminars.

Beats Events Company is one of the well-known events planner’s service providers in Jordan. They provides a wild services such as arranging meeting and conventions, Trade shows exhibitions, providing business support and marketing, intensive travel and distance meetings, promotions and award, in addition to the organizing carting services.
1) Identify main client groups and audiences and determine the best way to communicate publicity information to them.
2) Write interesting and effective press releases, prepare information for media kits and develop and maintain company internet or intranet web pages.
3) Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
4) Manage communications budgets.
5) Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports in order to gain public attention through the media without advertising directly.
6) Draft speeches for company executives, and arrange interviews and other forms of contact for them.
Supervise members of the Communications and Marketing team including: Communications Manager, Marketing Manager, Public Relations Manager and Communications Associate
Responsible for the brainstorming, development and roll-out of the annual Ramadan CampaignResponsible for all Above-the-Line (ATL) advertising such as advertisements on outdoor spaces, TV, cinema, radio, newspapers and magazines
Responsible for all Below-the-Line (BTL) advertising such as brochures, reports, flyers, direct mail, event promotion and donation boxes
Review and approve written Arabic and English written material to best standardsAct as brand guardian for all marketing and advertising materials and activities and ensure alignment with key messages, brand guidelines and to meet the highest standards when needed
Act as the primary contact person for branding and advertising agencies; managing relationships and conducting regular performance assessment
Responsible for management of participation in conferences, exhibitions and events
Manage partnerships with in-kind communications donors
Ensure positive interaction with the UAE community across key touchpoints that include: social media, website, awareness campaigns, community engagement initiatives, activations, PR activities and interaction with Organizations staff