Bakhtiyar Hashmi

Noc Engineer at CompuCom

• India - Pune
• February 2021 to February 2022

• Worked in NOC Team as a Network Support Associate for Layer 1 troubleshooting and resolving network related issues in multiple projects and escalate to team L2, Major customers Philips Signify Global and 7-Eleven USA/Canada.
• Hands on experience in configuring and troubleshooting Cisco and Juniper devices. Juniper: Routers(SRX210/320) and Switch(EX2200/2300). Cisco: Cisco Catalyst 2690, 2950. Core Switches of 3k series- 3750, 3560. Cisco Aironet 2700, 2800 Series Access Points. Cisco WLC for AP, DDI (DNS, DHCP, IPAM)
• Responding to automated and/or manual alerts/events/incidents about network issues with CRM (ticket monitoring softwares) like Clarify, ServiceNow.
• Initiating & coordinating service calls for field engineers with vendor. Coordinating with ISP such as AT&T and DSR for T1 and DSL connectivity.
• Used DDI portal for IP management (Reserve Static IP, IP Pools for vlans, DNS). To troubleshoot Cisco AP and wireless clients on WLC, To find and locate AP on which user complaining of WIFI connectivity and reboot it
• Troubleshooting & diagnosing the issues before escalating to L2 Team, also to assist L2 team in most of their tech calls, activities like onboarding devices, switch replacement. L2 detailed call logs emailing on trail mail.
• Raising RMA with Cisco for switches and/or its modules.
• VLAN configurations as per customer request by tracing LAN port to which user is connected.
• Used Microsoft Visio for network diagrams for editing as per changes.
• Pro-Actively took part in Daily Stand-up Call and handover the issues to next shift and make interactive session with objective of resolution oriented. Conducted regular & customized technical & process training to the internal teams. Additionally took trainings of New Joiners from scratch of project and assisting them during their cases. Created tutorial, articles on different cases, and complete documents on projects for team reference.