Divisional Training Officer
M. H. Alshaya Company
Total years of experience :14 years, 5 Months
Divisional Training Officer - MENA | Alshaya Feb 2021 - Present
• Designed and delivered first online eLearning immersion program for the division
• Built and successfully implemented people calendar to increase the visibility of trainings and people activities
• Composed a simple mechanism to instantly reward and recognize the scratch card program
• Created digital database for Subject Matter Experts (SMEs) to support on key technical systems, such as Gold, AIMS COMS, Staff cost planning etc.
• Designed and executed several online learning such as Master data course, Zenput training, Bread & Bakery, Stock management Program, Inventory Management, Invoice certification First Time Manager Program
• Facilitating Behavioral & soft skill trainings to career level E & below
• Liaise with the network of brand trainers, managing content calendar to ensure divisional trainings are identified and supported; continuously seeking ways to promote divisional awareness
• One of the SMEs for AURA and Zenput
• ARC representative for Hospitality
• Managed and successfully ran the restaurant with 45 team members/reportees
• Assigned duties, responsibilities to team members following work requirements
• Performed personnel actions, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules, organizing etc.
• Managed ordering supplies, maintained hygienic standards, and checked the quality of food products
• Effectively led and motivated employees through the implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction
• Supervised the preventative maintenance and upkeep of equipment and facility
• Responsible for the overall performance of food service and kitchen operations
• In charge of inventory control and management
• Excellent knowledge of various applications used by the company for operations divisions
• Measured training effectiveness to monitor and report data and statistics
• Maintained Brand standard
• Built customer confidence through solutions
• Applied customer-centric activities consistently
• Collaborated with Executive Chef to redesign & roll out LTO menus
• Collaborated closely with the Restaurant Manager to manage all aspects of restaurant operations, including scheduling, inventory management, and customer service, resulting in increased operational efficiency and customer satisfaction.
• Led a team of 45 staff members, providing training, guidance, and ongoing development to ensure consistent performance and a positive work environment.
• Implemented staff training programs that enhanced service quality and resulted in a \[X\]% increase in customer satisfaction scores.
• Played a pivotal role in maintaining the restaurant's compliance with health and safety regulations, conducting regular inspections, and training staff on food safety practices.
• Assisted in developing and executing pricing strategies and promotional activities, contributing to increase in monthly revenue.
• Effectively resolved customer concerns and complaints, turning challenging situations into opportunities for enhanced guest relations and repeat business.
• Utilized data analysis to monitor sales trends, identify areas for improvement, and propose strategies that positively impacted the restaurant's financial performance.
• Supported the Restaurant Manager in creating and maintaining positive vendor relationships, ensuring timely and accurate supply deliveries.
• Collaborated with kitchen staff to streamline food preparation processes, reducing average wait times.
• Managed daily restaurant operations, including staff scheduling, customer service, and quality control, resulting in elevated guest satisfaction levels and improved operational efficiency.
• Led and motivated a team of 45 front-of-house and back-of-house staff, providing training, performance feedback, and guidance to ensure consistent service excellence.
• Collaborated closely with the kitchen team to ensure timely food preparation, accurate order delivery, and adherence to presentation standards.
• Oversaw dining area setup, maintaining a welcoming ambiance and efficient table turnover, contributing to increase in average sales per guest.
• Addressed customer inquiries, concerns, and feedback with professionalism, turning potential issues into opportunities to enhance guest relations.
• Implemented streamlined reservation management procedures, reducing booking errors and optimizing table utilization.
• Conducted regular staff meetings to communicate updates, share best practices, and gather input, resulting in increased team cohesion and improved service quality.
• Assisted in inventory management, monitoring stock levels, and collaborating with suppliers to ensure consistent availability of required items.
• Played a key role in staff training initiatives, developing comprehensive training programs that improved product knowledge and service skills.