GENERAL MANAGER
DARTEX COURIER & CARGO
Total years of experience :15 years, 7 Months
NETWORK DEVELOPMENT ACROSS KERALA STATE, ENSURING ON TIME ARRIVAL OF COURIER LOADS AT ALL LOCATIONS BY TRAIN AND ROAD, CO ORDINATION AND CONTROLL OF BRANCH MANAGERS AND AREA MANAGERS, UPKEEP DELIVERY SERVICE LEVEL @98 % , PLANNING ON NEW PRODUCTS TO PENETRATE THE MARKET .
Launched an International courier facility in Kerala based at Cochin with an idea of giving a single window solution for customers’ courier requirements with a strategic on-forwarding arrangements with leading international courier brands like DHL, FEDEX, UPS AND ARMEX .
Started door delivery service to Lakshadweep islands and became the first courier co operating in Lakshadeep Islands.
As Express Centre Incharge
- Managing the business operations of the Express Centre as Profit Centre Head, with an infrastructure of 7 franchisees, 20 business associates and sales & service employees
- Develop business plans, setting out budgets and objectives and ensuring adherence to them
- Collating data on sales generation in each segment for identification, penetration & development of new market segments, for allocation of targets in tune with the macro business plans of the organisation
- Developing and strengthening the channel partners/ franchisee network for expansion into areas of low penetration.
- Analyse performance inputs & co-ordinate with the operations teams to implement improvement in process & service standard & provide exceptional customer services to key corporate clients, for efficient services in inbound/outbound shipping, project cargos etc.
- Managing Gati product lines with key emphasis on profitability and quality service management.
- Conduct relationship management with key customers for maximising value creation & achieving customer retention