IT help desk technician
Arabs good trading company
Total years of experience :10 years, 0 Months
Provide support for all Information Technology products and services by answering questions, fixing troubleshooting problems, instructing customers regarding software or hardware functionality.
Provide support for all Information Technology products and services by answering questions, fixing troubleshooting problems, instructing customers regarding software or hardware functionality.
Qatar Air Ways (Project)
•Provide support for all Information Technology products and services. Support may include answering.
•Monitor and update service requests and incidents within the IT Service Management (ITSM) tool (MangeEngine).
•Questions, troubleshooting problems, instructing customers regarding software or hardware functionality.
•May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
•Provides on-site service support, installation and configuration with PC, Smart Devices, Telephony and Network solutions.
•Diagnoses and resolves end-user network or local printer problems.
•Building and maintaining good service relation with customers.
•Provide support for IP Phone issue.
-Searching for new clients who could benefit from your products in a designated region .
-Establishing new, and maintaining existing, relationships with customers .
-Calculating client quotations .
-Offering after-sales support services .
-Meeting regular sales targets .
-Helping in the design of custom-made products.
COMPTIA A+ COMPTIA NETWORK+ CCNA
