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Bandar Ali Hamza, Head of Shared Services Department

Bandar Ali Hamza

Head of Shared Services Department·JAFTO

Saudi Arabia

Diploma, Executive Development Program

Work experience

Total years of experience: 24 years, 9 months

Head of Shared Services Department

August 2017 - Present

JAFTO

Saudi Arabia

August 2017 - Present

Responsible for :
1. Human Resources
2. Administration
3. Information Technology
4. Procurement
5. Store Management
Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Support Services

General Manager of Human Resources Department

January 2015 - March 2017

Arabian Cement Company

Jeddah, Saudi Arabia

January 2015 - March 2017

Reports to CEO, responsible about :

1. Talent Acquisition / Recruitment
2. Talent Management / Training & Development
3. Reward / Compensation & Benefits
4. HR Operation / Government Relations / Medical Insurance
5. Factory HR Business Partner
6. Media & Public Relations

- Improved Nitaqat from Med-Green to High-Green (corporate target).
- Optimized staff from 660 to 520 head count (Approx. -20%).
- Increased Saudization from 40% to 52%, avoid extra charges on (Expatriate Residency Renewal).
- Participated in "Local Content" project with the Council of Saudi Chambers.
- Utilized Experience in Process Map and ISO, to update all HR policies & procedures.
- Aligned with "Saudi Vision 2020" and the "Ministry of Energy, Mineral, and Investment", prepared a Saudization plan to achieve 75% of local manpower throughout 5-years.
- Introduced simple Performance Management tool, linked with departmental KPIs, and reflected on Yearly Bonus for Executives.
- HR becomes a profit center, through registration with HRDF/HADAF program.
- Fast track development program for future expected leaders.
- Unified Job Contact.
- Worked with Towers Watson HR consultant, to benchmark Compensation & Benefits of the organization versus other Cement Companies and versus industrial sector.
- Implementation of Oracle-HR modules in (payroll, and performance management, ....).
Company industry:
Industrial Production
Job role:
Human Resources and Recruitment

General Manager of Human Resources Operations

January 2013 - December 2014

TOYOTA - Abdul Latif Jameel Co.Ltd (ALJ)

Jeddah, Saudi Arabia

January 2013 - December 2014

Under Human Resources DIVISION (support all Business Units belong to DAO “Domestic Automotive Operations”, that includes: Vehicles “Lexus, Toyota, Daihatsu”, Spare Parts, ALJACS, Forklift, Lubricant Oil, Used Car, Real Estate, and Summit/Komatsu), reporting to Director of HR-Operations & Rewards. Major achievements & duties are:

- Assigned to manage HR Khumrah Region, the most critical & important area for ALJ-DAO.
- Provide HR services for business units located in Khumrah (i.e. Vehicles, Spare Parts, ALJACS, Used Cars, and Forklift).
- Restructured HR department in Khumrah (i.e. Government PR, Government Operations, HRIS & Administration, Personnel Relations, and Recruitment) to serve approximately (1, 000 multinational employees).
- In Government PR: to serve the company through proper understanding of procedure and excellent relationship with government different bodies & ministries (i.e. MOI, MOL, MFA, MOJ, Airport, and Seaport).
- In Government Operations: to serve staff needs through the right process & procedure required via government different bodies & ministries (i.e. IQAMA renewal, Muqeem system for exit/re-entry, Sponsorship transfer, Emergency reporting, Family Visit Visa, Verification of Education Certificates, Work permit, Nitaqat, Registration with Saudi Council of Engineers).
- In HRIS & Administration: to maintain staff database & transactions within HR-Oracle system, and Self-Service ownership to assist employees in performing HR matters automatically. As well perform relevant administrative activities to serve Company’s Commercial Visitors.
- In Personnel Relations and Recruitment: to serve associate through efficient implementation of company HR policy & procedure (i.e. Hiring / Recruitment, Compensation, Working Hours, Loans, Insurance, Air Tickets Entitlement, GOSI, TAMM System, Vehicle Purchasing & Ownership, Electronics & Home machines purchasing).
- Worked closely with Director of HR in special assignments related to Nitaqat, and HR-Process Mapping for SAP project.
Company industry:
Automotive Dealership & Distributor
Job role:
Human Resources and Recruitment

Senior Manager of Organization Development

January 2011 - December 2012

TOYOTA - Abdul Latif Jameel Co.Ltd (ALJ)

Jeddah, Saudi Arabia

January 2011 - December 2012

Working under ALJACS DIVISION :
This Accessory & Conversion Division includes: (Sales & Marketing, Supply Chain, Manufacturing, Engineering, Quality, Finance, HR, and Strategic Planning) reporting to General Manager of HR & ALJACS Business Partner.
Major duties are:

-Established the “OD Function”, to coordinate between Corporate HR Division and ALJACS Division.
-Responsible for providing Training and Development: appropriate Leadership & Functional training programs. Aligned with Talent Management team. And utilize services of outsourced providers.
-Responsible for Recruitment: focus on “Mid, Senior, and Top” management career streams, based on business requirement. Aligned with corporate Recruitment team. Implement Process Mapping technique to understand Recruitment processes for “i.e. Local/Overseas Resourcing and Hiring”. Suggest Kaizen whenever possible. Keep alignment with Compensation & Benefits team about “i.e. offers, package, Job-descriptions”. Recommend appropriate candidates within network or through search engines. Suggest appropriate systems that ease & automates the process of Recruitment. Align with “Legal Department” for contractual obligations. And a member of Saudization Committee “TAMKEEN Project”.
-Responsible for Engagement Q12: coordinate meetings between Engagement team with MD-ALJACS. Follow-up impact plans with Heads of departments. Coordinate meetings related to all ALJACS team leaders. Coordinate “Strength Finder 34” related issues for ALJACS associates. And organize in-house/outside events based on management plans.
-Responsible for PRIDA Management System: to become PRIDA facilitator. Coordinate requirements and communicate updates. Aligned with Compensation & Benefits team.
-Responsible for Incentive Scheme: understand current different polices & procedures of incentive in each department. Come-up with integrated policy for ALJACS that balances between business needs and meet associates expectations, aligned with Management.
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Senior Manager of Decision Support & Operations Planning

December 2008 - December 2010

TOYOTA - Abdul Latif Jameel Co.Ltd (ALJ)

Jeddah, Saudi Arabia

December 2008 - December 2010

Under VEHICLE SUPPLY CHAIN DIVISION (that includes: Clearance Management, Stock Yard Management, Traffic Management, and Delivery Management) reporting to Director of Supply Chain Division.
Major duties are:

•Established the “Operations Planning Function”: work CROSS FUNCTIONALLY and liaise the daily/weekly operations of internal departments within Supply Chain
•Established “Decision Support Function”: understand process sequence & responsibility zone for each department, Established monthly KPIs for performance measurements & incentives payment.
•Established “Account Management Function”: in order to look after the Cost optimization opportunities & support budgeting within the SC-Division.
•Supports Kaizen projects, and the Division Strategies (Hoshim Kanri) alignments & progress.
•Assure Business process implementation as per the SOPs “Standard Operating Procedure” and SLAs “Service Level Agreement”.
•Proper data base for better Decision Making.
•Member at the “Logistics Foot Print”, a strategic project between TOYOTA & ALJ.
•Member at the “Q.12 Activities” representing SC-Division, a strategic partnership between “Gallup University & ALJ”.
•Member at the “Voice of Associates” representing SC-Division, to elevate & share crucial issues with Higher Management.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Manager of Demand and Operations Planning ( KSA & Levant )

September 2007 - November 2008

SAVOLA GROUP – United Sugar Company

Jeddah, Saudi Arabia

September 2007 - November 2008

under COMMERCIAL DIVISION (that includes: Finance, Marketing, Sales, Demand & Operations, and Logistics) reporting to Commercial Executive Director. Major duties are:
•The interface between Commercial side of “KSA & Levant” and the Regional Supply Planning Team.
•Secure Demand for the different sectors/channels of the Business Unit (KSA & Levant).
•Develop and manage the Sales forecast process (weekly, monthly, quarterly and annually) where Sales/Marketing inputs are collected and Sales forecast sheets are developed timely & efficiently in coordination with internal stakeholders.
•Develop key performance indicators on Sales Forecast Accuracy and best practice guidelines.
•Represent (KSA & Levant) Sales and Marketing departments in the Operational Planning Committee (OPC).
•Coordinates with Sales/Marketing teams for regular demand, launching new products/SKUs, promotions…etc. Covering both (KSA & Levant) and ensure securing demand timely by working closely with Supply Planning.
•Work with Commercial and Supply Chain to develop the BU’s value chain that will create differentiation & competitive advantage.
•Develop more efficient customer ordering processes (COPs) for different sectors and locations that are in line of the company’s strategy and focus.
•Coordinate & manage the demand of imported white sugar from (AKS) to KSA market and internal COP.
•Work with Sales & Supply Planning in developing regional hubs that improves market replenishment time and enhances customer service levels.
•Secure demand and ensure that Sales have the right SKU at the right time.
•Establishing good network with external transportation company, and secure shipments to Levant customers on time.
Company industry:
FMCG
Job role:
Management

Manager of Corporate Supply Planning Unit

January 2005 - August 2007

Savola Group - United Sugar Company

Jeddah, Saudi Arabia

January 2005 - August 2007

under SUPPLY CHAIN DIVISION (that includes: Raw Sugar, Production, Supply Planning “Finished Goods, Warehousing & Logistics”, Procurement, Engineering & Utilities, and Technical Services) reporting to Director of Supply Planning. Major duties are:
•Established the "Planning Unit" in order to work CROSS FUNCTIONALLY and liaise the operations of internal departments (Raw Material Purchasing, Production, Finished Goods, Marketing, Sales, and Logistics).
•Integrate & Synchronize all weekly activities and operations.
•Evaluate performance (KPI) of the weekly activities and operations “Forecast VS. Actual”.
•Monitor the performance of (daily forecast VS. actual) to Optimize “Packing, Shipment, and Inventory”.
•Highlight & generate monthly/quarterly reports about Forecast VS. Actual performance of major company departments "i.e. Raw Material, Production, Finished Goods, Sales, and Shipment". Also compare with previous year for similar period of time.
•Estimated "Safety Stock Level”. Manage inventory & Major contributor for Sugar Supply Planning during "Yearly Refinery Shutdown for Maintenance & Crisis period".
•Major member at the Executive Planning Committee (EPC): Coordinates monthly/quarterly meetings of concerned department's directors (i.e. Commerce, Risk Management, Supply Chain, and Finance) with the company VP/COO. Document and communicate new stratigic decisions.
•Major member at the Operational Planning Committee (OPC): Coordinates the weekly meetings of concerned department's members (i.e. Raw Material, Production, Finished Goods, Marketing, Sales, and Logistics), INITIATE weekly plans, document all agreed action plans, review the weekly performance (KPI), enhance communication between departments, and communicate new directions of the EPC to the OPC members.
Company industry:
FMCG
Job role:
Management

Assistant Manager of Finished Products

September 2002 - December 2004

Savola Group - United Sugar Company

Jeddah, Saudi Arabia

September 2002 - December 2004

under SUPPLY CHAIN DIVISION as a Management Trainee; then I successfully passed ATTAMAYOUS program & upgraded into "Management position” reporting to Director of Production. Major assignments / projects are:

•No.1: Cause & Effect analysis on damaged "50kg packed sugar".
•No.2: Sugar losses due to overweight analysis “Built a monitoring system for Over/Under weight measurement”; which was an important evaluation & input to the company SOLID LOSSES reports.
•No.3: Applied process mapping for Finished Products Department.
•No.4: Updated quality procedures and forms for Finished Products Department in cooperation with Quality Assurance Department.
•No.5: Participated in improving trucks loading services & route at company layout.
•No.6: Studied & Increased number of Forklifts to improve warehouse operation and efficiency.
Company industry:
FMCG
Job role:
Management

PR Specialist

June 2002 - July 2002

Saudi Public Relations Company - one of "The Saudi Group of Research, Publishing & Marketing".

Jeddah, Saudi Arabia

June 2002 - July 2002

- To understand the PR concepts.
- To understand business nature and publishing of Magazines & News Papers (e.g. Al-Sharq Al-Awsat, Al-Eqtisadiah, Arab News, Sayedati, Alrajol… etc.)
- To hold Clients Accounts.
Company industry:
Publishing
Job role:
Other

Administrative Assistant

March 2002 - April 2002

King Abdulaziz University – Scientific Research Committee

Jeddah, Saudi Arabia

March 2002 - April 2002

- Fileing and Sorting.
- Writing memos and special letters.
Company industry:
Administration Support Services
Job role:
Administration

Network Support & Lab Assistant

September 2001 - November 2001

King Fahd University

Eastern Province, Saudi Arabia

September 2001 - November 2001

Network Support & Lab Assistant.
Company industry:
Administration Support Services
Job role:
Administration

COOP Trainee

June 2000 - December 2000

United Sugar Company - Savola Group

Jeddah, Saudi Arabia

June 2000 - December 2000

Under Supply Chain Division: ( Graduation projects, presentation and written report were presented to University ).
Company industry:
FMCG
Job role:
Teaching and Academics

Assistant of Vice President

June 1993 - July 1993

Al-Barakat World

Jeddah, Saudi Arabia

June 1993 - July 1993

Auto detailing, Equipment sales, and provide training to employees/staff.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Education

Mile PALM 7

May 2015

May 2015

Diploma, Executive Development Program

Saudi Arabia

* Advanced Leadership and Management * Certified CEO * https://youtu.be/xTXaKu6Q510
View attachment

ECAET "Euro Consultant Association for Education & Training"

March 2010

March 2010

Higher diploma, Mini MBA (Certified Manager)

United States

High Diploma Certificate in "Mini MBA - Master of Business Administration".
View attachment

King Fahd University of Petroleum & Minerals (KFUPM)

December 2001

December 2001

Bachelor's degree, Systems of Industrial Engineering & Operations Research.

Saudi Arabia

B.S degree in Systems Engineering “concentrated in Industrial Engineering & Operations Research Option”.

AL-THAGER HIGH SCHOOL

June 1994

June 1994

High school or equivalent, Certificate of Natural Science

Saudi Arabia

Skills

Government
Expert
Government
Expert
Decision Support
Expert
Decision Support
Expert
Administration
Expert
Administration
Expert
Unit
Expert
Unit
Expert
Production
Expert
Production
Expert
Windows XP, Word XP, Excel XP, PowerPoint XP, and Outlook XP.
Expert
Windows XP, Word XP, Excel XP, PowerPoint XP, and Outlook XP.
Expert
Production
Expert
Production
Expert
Unit
Expert
Unit
Expert
Administration
Expert
Administration
Expert
Decision Support
Expert
Decision Support
Expert
Government
Expert
Government
Expert

Languages

English
Expert
Arabic
Expert

Memberships

Saudi Arabian Quality Council

Personal

June 2002

Saudi Engineering Committee

Personal

June 2002

Saudi Management Association

Personal

June 2003

Recommendations

Mazen Shaikh

Aug 2008

Aug 2008

Raw Sugar Procurement Manager•Colleague

I firstly got introduced to Bandar Hamza in the University (KFUPM) and since then we became best friends. I know him very well. Bandar has a good personality and he is a challenging and highly motivated person and when he decides to do something he is doing it. We are working in the same company so I can overcome his working style and skills. Bandar is taking his work very seriously and he is committed to his work. In term of the skills and training, he got many skills but he is very good in data analysis and MS Office. Bandar believes on training and many times he attended trainings on his own budget. I believe Bandar is a kind of a person that a professional companies wish to have

Shaffee Suleman

Aug 2008

Aug 2008

Executive Director - Central Procurement•Colleague

I have worked with Bandar Hamza for two years and in some areas very closely. I can attest to Bandar's proficiency in the areas of planning and scheduling, management skills, negotiations, computer literacy, accuracy and persistence, to name a few. As a person he is very loyal and passionate about his work and approaches his tasks in a well thought out and structured way dealing with obstacles in a methodical manner. On numerous occassions Bandar has not left the office until late, to meet deadlines. He is a team player and is liked by his colleagues. Bandar is a family focused man who has very high moral and ethical values. I do believe that he will be an asset to any prospective employer.

Ashfaq Syed

Aug 2008

Aug 2008

Finance reporting director•Colleague

I personally feel Bandar has all the capabilities that a manager possess in it. He has keen interest to accept challenges and deliver those challenges on time in full. His manegarial and presentation skills are as well very powerful that make his identity worthful. I personally recommend Bandar to executive position as he is very well justifiable for it

Osama Maatouk

Aug 2008

Aug 2008

Private Investor•Manager

I have worked with Bandar since 2007 and he showed maturity, dedication and willingness to learn new things. He is a very task oriented manager with strong eye on detail. One project with a major partner in UAE was solely managed by him. It was a difficult task but Bandar prevailed very well. His multi departmental experience is a key advantage over others and it gives him a big picture view of the company’s objectives and better decision making capabilities. I highly recommend Bandar.

Adil Walanshira

Aug 2008

Aug 2008

Industrial Sales Director•Colleague

Bandar has shown very advanced skills in planning and forecasting. His analytical talents have changed the way, United Sugar Co. used to plan its operations. Bandar is very sharp in communications and is could easily mingle with others in no time. Regards, Adil Walanshira