Support Services Supervisor
AlTakniaTelecom Company
Total years of experience :11 years, 4 Months
- Develop plans and mechanisms for support services and contribute to achieving the goals of the company and support them through supervision and follow-up on all operational work in the relevant operational plan.
Providing support to departments, restricting need, following up on insurance, and ending all necessary procedures.
Supervising and monitoring the activation of services and transactions.
- Supervise the company's administrative services and formations and accomplish its tasks according to the approved administrative plans.
- Follow up on providing services, electronic communications, and technical support for the company's tasks.
- Oversee technical affairs, provide machinery, and perform technical maintenance of equipment, machinery, vehicles, and buildings.
- Oversee the management and organization of warehouse work in accordance with regulations and instructions.
- Participate in determining the needs of contractual services, preparing the scope of works, requests for proposals, initial and final acceptance, and related activities.
- Implement effective contract management for approved services and outsourcing through regular performance, monitoring of payments, and compliance with the contract.
- Ensure that adequate administrative support and resources are provided to all branches of the company as specified.
• Preparing the budget for the branches of the city of Riyadh.
• Preparing weekly and monthly financial reports.
• Overseeing the drafting of contractual agreements with companies and individuals.
• Preparing training workshops for employees.
• Representing the company with external parties.
• Implementing programs and policies and achieving the company's final goals
• Establishing the main goals and general policies for the organization.
• Preparing various required reports and statements.
• Guide and train employees and give them feedback to complete the work on time
• Carry out the work assigned to my group
• Consider the link between planning and production
• Analysis, planning and organization of work
• Coordination between the group members in the tasks
• Leading, organizing and distributing work
• Generate new and innovative ideas to enhance and improve the company's business
• Maintaining the quality of service and the rules of honor of the profession.
• Supervise marketing and sales representatives and support team.
• Make continuous reports on the progress of work at the branch and submit them to the CEO.
Supervising the means of advertising
• Encourage marketing and sales representatives.
• Follow up the implementation of the obligations of the sales representatives for the company's customers.
• Leading the team and maintaining team spirit and high morale.
• Development of the office's business plan.
• Increase the market share of the branch
Increase income
• Monitor and reduce expenses by suggesting methods and plans for this.
• Supervising the insurance of office materials and equipment and ensuring the good appearance of the branch
• Holding weekly meetings for the branch
• Make quarterly business plans with marketing and sales representatives.
• Make a branch business plan with annual goals
• Developing a short and long-term business plan for employment and training
• Recommend the appointment of employees when needed and to increase or amend their salaries, transfer and approval of their vacations, and recommend taking disciplinary measures against them according to the work system.
• Planning the sales activity, which includes setting goals and drawing sales policies within the company, such as the policies for products and the policies for prices, distribution and promotion.
• Organizing sales activities which include organizing sales efforts by developing an effective and good organizational structure.
• Overseeing vendors ’efforts and guiding them properly.
• Coordination of sales activities with other departments.
• Oversight and evaluation of sales activities, which include identifying sales areas, identifying vendor paths, determining sales quotas, receiving reports on sales activity, evaluating their findings and taking appropriate corrective measures to advance and develop the level of performance.
• Participate in selecting and employing vendors in terms of analyzing the job description and description, and determining the required qualifications and their source.
• Determining vendor needs for training and the type of training required for each individual.
• Evaluating vendor efforts in terms of identifying effective and objective evaluation models to reach a logical judgment on vendor performance.
• Submit periodic reports on sales to senior management.
• Implementing programs and policies and achieving the company's final goals
• Responsible for reviewing the extent to which the sellers achieved the goals of the previous day, identifying the reasons for not achieving the goals, if any, and addressing them through continuous training and guidance.
• Create the appropriate climate to complete the scheduled work
• Establishing the main goals and general policies for the organization
• Preparing various required reports and statements
• Direct contact with the consumer and ensure that the consumer gets a certain level of service and answer all questions of concern to the consumer.
• Direct the vendors and give them notes to complete the work on time
• Determine the start and end times, work stops, or modifications
• Carry out the work assigned to my group
• Consider the link between planning and production
• Analysis, planning and organization of work
• Coordination between the group members in the tasks
• Supporting the group's confidence in themselves and encouraging them to achieve
• Leading, organizing and distributing work
• Training, communication and packages
• Save costs, time and effort
Satisfy the employee's needs (such as his need for reassurance, belonging, and self-realization)
• Generate new and innovative ideas to enhance and improve the exhibition's work
Monitoring the work environment and practices that affect the health of workers. Identify, analyze and evaluate work risks and take appropriate preventive measures to reduce accidents and injuries, monitor risks and measure performance indicators with continuous improvement and development. Reviewing reports, data and records to manage risks, occupational safety and health in the facility and correcting and changing when necessary. Providing a safe and attractive work environment for employees, raising the level of productivity and efficiency, protecting its reputation, and reducing the costs of accidents, compensation and losses through the application of transparency and communication, spreading awareness and training in dealing with work risks, improving communication with workers, spreading a safety culture among all members of the facility and encouraging reporting and response to risks. As quickly as possible and deal in the best way. Supervising occupational safety and health operations in the workplace. Ensure that the occupational safety and health policy is implemented in the facility and reviewed and improvements are made, development and modernization when necessary. Achieving the objectives of the facility by reducing accidents and injuries as much as possible.
Economics and Administrative & Administrative Sciences