Amal Shaju

Handle foreign currency exchange transactions accurately and efficiently.
Buy and sell foreign currencies in compliance with approved exchange rates
and limits.
Process remittances, telegraphic transfers, and other moneytransfer services.
Ensure full compliance with KYC, AML, and CFT regulations and company policies.
Verify customer identification documents and transaction details.
Maintain accurate records of all cash, currency, and remittance transactions.
Balance cash drawers and prepare dailytransaction and reconciliation reports.

Building and maintaining strong relationship with dealerships and DSA
through effective communication, offer incentives, product training and
personalised support.
Staying updated with industrytrends, market conditions and
competitors.
Handle customer queries and resolve complaints professionally to ensure high
satisfaction.
Maintain accurate customer records and sales data in CRM systems.