People Operations Director
Queen Rania Foundation
Total years of experience :20 years, 1 Months
Revamping QRF’s People Operations strategy, performance management system, recruitment, engagement and retention strategies. Implementing QRF’s cultural and organizational initiatives. Produced learning & development strategy for the whole organization.
Acquisition of partnerships through creating and facilitating corporate training programs in Jordan, Kuwait and KSA. Responsible for adult learning segments and content adaptation. Responsible for growing the Psychometric job placement module in Jordan. Act as Senior Trainer and Consultant for key accounts in GCC. Conducted employee development programs in:
- Conflict resolution & Delegation
- Human Resources Management
- Building effective teams
- Problem Solving & decision making
- Interviewing skills
- Innovation & change management
- Training of Trainers
- Effective business communication
- Emotional Intelligence
- Public speaking & presentation skills -
Assisting in the strategic manpower planing of the resort and adherence to IHG working standards and culture. Responsible for functions of Human Resources, Leading a team of 10 covering Administration, Training, Recognition, Staff accommodation and transportation.
Executing HR & organizational consultation services including personal development programs in the form of coaching and training for several clients in the Middle East including Royal Jordanian Airlines, Saudi Telecom, TRAVCO, SABIC, ETIHAD BANK, GIG and several other companies, all in the fields of HR, ORG design, JOB & KPI mgmt, Emotional Intelligence, Presentation skills, Problem Solving & Decision making, Sales and Team work in different locations in Jordan and GCC
Responsible for over seeing the HR functions in Dubai, Amman, and Cairo for News Group International - 450 emp\[employees
Conducted Sales Training for sales staff members. Telesales and customer service departments. Developed training manuals, multimedia visual aids, and other learning materials. Analysed training needs to develop new training programs to modify and improve existing programs.Managed and executed the AOI/Bupa Marketing campaign.
Set up of HR department for Al Rajhi Cement Plant in Jordan, Mafraq. Supervised several HR functions including recruitment, staffing, orientation, training and development, policy & procedure drafting, compensation & benefits, goal and strategy setting. Higher liaison with local governance in Mafraq and Amman, acted as official spokes person for governmental communication and liaison.
Member of the SMT. Responsible for the overall HR and training of the Jordan Country office, assisting in the development of programs and training materials supporting Customer Service, Sales and Operations departments in Jordan and Bahrain. Overseeing the marketing implementation plan for the Country provided by Area. Reporting to Country Manager. (foreign national) t
Coaching new employees on GSM technologies, Orange P&P's, Running Soft skills courses and implementing learning and development strategies of Orange . Managing departmental communications between customer service and rest of company. Supervised Orange's internal newsletter. Reporting to Customer Service Chief Officer. (foreign national)