Bayt.com
Baraa Al Kailani, Technical Account Manager

Baraa Al Kailani

Technical Account Manager

Bayt.com

Location
Jordan - Amman
Education
Master's degree, Computer Science
Experience
10 years, 11 Months

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Work Experience

Total years of experience :10 years, 11 Months

Technical Account Manager at Bayt.com
  • Jordan - Amman
  • My current job since June 2021

Technical Support, Training, Project Management, Solution Advisor

Operations Manager at SHAHM
  • Saudi Arabia - Riyadh
  • February 2020 to June 2021

Operations, Call Center, Customer Support, Customer Care, Training, Team Management

Operations Team Leader at Secured Services Systems (SSSIT)
  • Jordan - Amman
  • October 2019 to February 2020

Training, Team Management

Technical Support Manager at ReserveOut
  • Jordan - Amman
  • October 2017 to October 2019

Technical Support, Training, Team Management, International on-site support\Training

Head Of technical Support at ReserveOut
  • Jordan - Amman
  • October 2014 to October 2017

Technical Support, Training, Help Desk

Pre-Sales Engineer at Seniors IT
  • Jordan - Amman
  • February 2012 to April 2013

Solution Advisor, Lecturing, Training, Help Desk.

Education

Master's degree, Computer Science
  • at University of Jordan
  • January 2015

very good

Bachelor's degree, Computer Science
  • at Al-Ahliyya Amman University
  • February 2012

very good

Specialties & Skills

Technical Support
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Multitasking
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Team Leadership
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Innovative Problem Solver
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SaaS
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Outstanding written and oral communication skills
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Self-directed and highly organized
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Self confidence
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Exceptional customer service ability
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Ability to isolate and solve problems
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Good analytical skills
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on-site Support\Training in local and international locations
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Detail oriented with great capability to multitask
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Team leader
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Good technical knowledge
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Social Profiles

Facebook
Facebook
facebook.com/baraa.kailani

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Sales Specialist of Kaspersky Lab Consumer Solutions (Certificate)
Date Attended:
March 2013
Sales Specialist of Kaspersky Lab Corporate Solutions (Certificate)
Date Attended:
March 2012
Microsoft Certified Technology Specialist (MCTS): Forefront Endpoint and Application Protection, C (Certificate)
Date Attended:
June 2012
Microsoft Certified Technology Specialist. ( MCTS ) (Certificate)
Date Attended:
June 2012
Acronis Certified Engineer (Certificate)
Date Attended:
April 2012
Kaspersky Lab Certified Professional: Kaspersky Endpoint Security for Windows (Certificate)
Date Attended:
June 2012

Hobbies

  • PC Gaming