baraa bengherbia

• Effectively handling the day-to- day HR & administrative matters with line manager.
• Provides ongoing and back-up support for assigned human resources functions.
• Training the staff to handle the respective section immediately
• Manager HR operations support for employee as well as management
• Provide SAP HRIS support - HR Data Analyst / SAP HR reporting for MENA and Europe Regional management.
• Preparing all requisitions and PCR’s for MENA and Europe
• Help managers to find the candidate as per the business requirement.
• Provide first level escalation support to customer service representatives...
• Supervisor to resolve or escalate inquiries.
• Headcount data review and data analytics support for strategic decision making
• Works with vendors and internal customers to ensure compliance with current government regulations.
• . Assists in resource planning and recruiting efforts
• Managing data integrity/accuracy on SAP database
• SAP tech. support, training on reporting and HRIS tools to junior HR employees
• Day to day HR Ops support, Data analytics, Employee mobilizations.
• Utilizes knowledge base, procedures, policy manuals, HR databases and other resources to resolve inquires
• Receive, verify and input information into people soft HRIS from employee paperwork, including such actions as new hires, account changes, transfers, pay changes, address changes, leaves of absence, separations, dedications and additional pay.
• Preparing employees letters for Middle East and North Africa and international employees.
• Monitor all onboarding process for the new join employees from the interviewing and offer letter till start work in the company for Middle East regain and North Africa and international employees.
• Working on initiation of Position Opening Advertisements
• Prepare Local and International Assignees offers and contracts including all necessary assignment documentation.
• Maintain personnel files on active including maintaining, calculating and updating employee service dates and seniority dates; filing employee paperwork; integrating old files into new files for rehires;
• Working closely with Staffing Managers.
• Maintain internal systems (e.g., SAP, Salesforce.com, HIRES, HR Central, MSS proxy, Hal.jobs, Reports, CRM)
• Managing the new joiner process: joining instructions and induction.
• Staff benefits grid & Payroll processing

• Dealing with all departments in the organization to have good understanding of products, processes and procedures to provide the team and the customers with all queries
• Handling escalation, queries, emergency cases ( Labor and visas) and complaints as necessary one of the greatest projects and most useful programmers to provide 100% customers’ satisfaction.
• Reviewing customers’ complaints and cases submitted by the agents through the CRM
• Hiring and training resources
• Handling the online system, and checking the applications status
• Team coordinator, arrange and organize the team reports about Service quality, availability, sick leaves, and all the team issues.
• Team coordinator, arrange and organize the team reports, Service quality, availability, sick leaves, and all the team issues.
• Handling the E-services & online services issues.
• Checking all immigration process and make it sure its align with UAE labor and government low
• Good understanding for UAE labor law and visas process.
Aware of competitors and areas of competitions.

“emirates identity authority. Dubai UAE”
-Dealing with all departments in the organization to have good understanding of products, processes and procedures to provide the team and the customers with all queries
-Handling escalation calls, queries, emergency cases and complaints as necessary
-Handling online chat as one of the greatest projects and most useful programmes to provide 100% customers’ satisfaction
-Reviewing customers’ complaints and cases submitted by the agents through the CRM
-Handling the online system, and checking the applications status
- Team coordinator, arrange and organize the team reports about Calls Evaluations, Service quality, availability, sick leaves, and all the team issues.
- Acting team leader’s activities coaching and monitoring the team and give them the assistance needed, (prepare and organize the weekly and monthly schedule for the team, prepare the daily and weekly reports about the team (absence, presence, sick leaves etc.)
- provide the team with training about the new issues and products
-Cooperates with the different departments to solve customers’ issues
-Following up with the customers and deal with the SR (service requests) updates
-Handling the E-services (Help Desk) & online services issues
-handling the email and cases from all branches of the emirates identity authority in all emirates under the solutions team.
-handling all application from E-form system and modify all application need modifications.

Marketing of electronic products.
•Repairing PCs and software all version.
•Installation of communication systems.
•Receptionist and Telephone operator
•Aware of competitors and areas of competitions.