Training Consultant
BODHIH AN ISO 9001:2015 COMPANY
Total years of experience :26 years, 1 Months
REGISTERED MASTER TRAINER (TRAIN THE TRAINER) WITH BODHIH AN ISO 9001:2015 COMPANY
From November 2017 - Present as Training Consultant (FREELANCER).
Currently associated with PACE - Professional Academy for Corporate Excellence in Hyderabad as Associate Trainer (Freelancer).
Content Development, Training Delivery and Followup Feedback with Counseling for Corporate Clients.
Gamut of Training Programs;
# Versant English Training
# Business English Skills Training
# Voice and Accent (US & UK)
# Interpersonal Skills and Group Effectiveness Training
# Team Building / Team Work Skills
# Leadership Skills, Styles and Traits Training
# Management - Time, Stress, People & Change Management Training
# Conflict Management, Problem Solving and Decision Making Skills Training
# Personality Development Training
# Professionalism Training
# Work Life Balance Training.
• Research and Develop new contents and modalities to ensure maximum effectiveness of training programs
• Design and Implement content which will best focus on learning outcomes
• Organize training programs & orientation sessions that help teaching and non-teaching staffs learn necessary job skills in improving abilities and performance
• Provide higher grade (Grade 9 & 10) students with life skills coaching and behavioral training
• Provide Job Readiness Training, Public Speaking and Presentation Skills Training for Graduates, PG Students and Job Seekers
• Deliver Employability Skills Training in Corporate Sector
• Deliver Business Communication Skills, Inter Personal Skills, Team Building Skills, Leadership Skills and Management Skills Training in Corporate Sector
• Implement training sessions efficiently with feedback and report submission.
During this tenure as Founder-Director of ManneRich - A COE (Center Of Excellence) for human betterment & human development a consulting and training organization from Dec 2013 till Sept 2015.
As a Freelancer delivered training for;
• School Teachers on 21st Century Skills, Best Teaching Practices, How to bring in creativity in classroom instructions&How to use Emotional Intelligence in Teaching
• High School Students on Life skills and Behavioral Skills
• College Students on Public Speaking & Presentations Skills and Job Readiness Training Program
• Corporates Employability Skills Coaching, Business Communication Skills, Interpersonal & Group Effectiveness Skills, Leadership Skills, Train The Trainer, Hospitality Management, Management Skills (Time, Stress, People and Change) and Professionalism.
My Role: Recruitment &Training HEAD:
• Training and Counselling Students (Graduates & PG), Executives(Working Professionals), Team Leaders, Trainers and Managers for Job Enrichment and Personal Development
• Coordinating manpower planning, recruitment, induction & ensuring cultural fit
• Meeting prospect clients and signing Staffing & Training Contracts
• Defining plans, policies & strategies for greater operational effectiveness and manpower deployment.
Job Profile :CERTIFIED TRAINER - Personality Development Skills (Behavioral Skills / Communication Skills / Customer Service - Soft Skills / Team Work Skills / Leadership Skills).
Corporate Trainer (Specialist Role) - Was responsible for:
• Coordinating customer service / Sales / Technical Support / Collections and Payments divisions to enable, educate and enrich the professionals
• Creating Training Manuals / Modules and Materials for each department
• Training & Developing TL’s, Trainer’s and Managers seeking professional development to enhance their performance and contribute in the workplace
• Promotion of the strategies for the personality development of the participants
• To bring different behavioural dimensions that have for reaching significance in the direction of organisational effectiveness.
Job Profile : Senior CSR (Inbound-Voice Process) ALSS - Accenture Learning Support Service.
Certified as Team Lead - Was Leading & Training new Batches on Customer Service - Soft Skills.
Team Leader - Was responsible for:
• Online Enrollment of Employees on different training programs - Internal Process
• Support Service for E-Learning on different verticals
• Seeking Information, Making Decisions, Influencing People, and Building Relations
• Training, Developing & Enriching Associates and Senior Associates.
Job Profile: Customer Support Associate. On the basis of Performance (after One Year) was Promoted as SME (Subject Matter Expert) - Escalation Gate Specialist.
SME (Subject Matter Expert - Escalation Gate Specialist) - Was responsible for:
• Escalation Gate Call Handling (Supervisor Calls)
• Conducting Session in inductions on Call Management
• Know what the customers expect and Deliver what customer perceives as good service.
Job Profile: Sales Promoter - Market Survey, Analyse and Promote Sales.
Sales Promoter - Was responsible for:
• Managing Customer Expectations
• Relationship Building
• Setting Sales Targets and working with a Team to achieve group targets
• Promoting Sales.
PGDHRM - Post Graduate Diploma in Human Resource Management