EXPORT SALES COORDINATOR
SFFECO GLOBAL FZE
Total years of experience :19 years, 11 Months
* Generating orders in Oracle system
* Handling quotations
* Generating invoices in CRM Netsuite system
* Creating packing lists and shipping documents
* Coordinating information to clients, updating the ETD of the orders
* Coordinating to Export forwarders
* Preparation of Monthly Sales Report
* Minutes of meeting
SERVICE AND MAINTENANCE ADMIN
* Communicating with clients, suppliers and staff via telephone and in person
* Preparation of quarterly reports
* Minutes of Meeting
* Supervised our refilling for FM200 and NOVEC
* Arranging JAFZA Passes for our staffs that will conduct a PPM to our clients
inside free zone area.
* Scheduling the refilling and executing the time of delivery
* Attending Call-Out calls from our maintenance
* Overlook day-to-day office activities
* Manage transport activities for the maintenance team and product delivery.
* Preparation and filing of all documentation and paperworks
* Preparing contracts DCD attested to our clients
* Provide support to the Maintenance Engineer as and when required.
* Provide back up support to reception staff and other admin staff if and when
required.
* Attending telephonic queries relating to Credit Card issues/inquiries/sales3
* Communicating with the clients to promote the market segment and introduce
product brands
* Streamlining existing systems/procedures wherever necessary to provide better
service
* Ensuring every customer is 100% satisfied by properly managing all sales
operation and personnel
* Resolve issues of customer dissatisfaction/Complaints to the utmost satisfaction
of customers
* Merchandising the product
* Keeping an eye on competitor's activities
* Build strong relationship with the customers
* Attending customer grievances and improving the service
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