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Basel Abumwis, Head of Customer Service

Basel Abumwis

Head of Customer Service

The National Bank

Location
Palestine - Jenin
Education
Bachelor's degree, Information Technology
Experience
15 years, 6 Months

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Work Experience

Total years of experience :15 years, 6 Months

Head of Customer Service at The National Bank
  • Palestine - West Bank
  • My current job since April 2009

Customer Service Area of Expertise:
• Customer Service Management
• Complaint handling and resolution.
• Customer Satisfaction Enhancement.

IT Tasks:
• Installing and configuring computer hardware, operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.
• Setting up new users' accounts and profiles and dealing with password issues.
• Managing IT inventory.
• Configuring new desktops, laptops, printers and scanners.

IT Support at Hassib Al-Sabbagh IT Center of Excellence
  • Palestine - West Bank
  • July 2008 to November 2008

IT Support

Education

Bachelor's degree, Information Technology
  • at La Roche College
  • August 2004

Head of Customer Service

Bayt Tests

Computer Skills Test
Score 75%

Specialties & Skills

Computer Hardware Troubleshooting
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Computer Skills
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Communication Skills
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Problem Solving
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Customer Service
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Computer Skills, Internet, Microsoft Office
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Communicating technical information to non-technical personnel.
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Excellent communication and relation-building skills.
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Prioritizing and managing many open cases at one time.
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Exceptional customer service.
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MS office, Internet, IT Support
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Languages

English
Expert
Arabic
Expert

Training and Certifications

Certified Customer Relationship Officer (Training)
Training Institute:
Palestinian Banking Institute
Date Attended:
March 2014
Duration:
120 hours
Train of Trainers (Training)
Training Institute:
Palestinian Banking Institute
Date Attended:
August 2014
Duration:
24 hours
Banking Operations (Training)
Training Institute:
Palestinian Banking Institute
Date Attended:
April 2009
Duration:
15 hours
Detecting Forgery and Counterfeiting (Training)
Training Institute:
Palestinian Banking Institute
Date Attended:
April 2009
Duration:
15 hours

Hobbies

  • Sports, Reading, Computers