Operation Manager
Eaters Restaurant llc
Total years of experience :11 years, 0 Months
Responsibilities
➢ Overall responsible for Restaurant Profitability, Cost Control, Sale Growth & New Product Development.
➢ Responsible for Vertical & Horizontal growth of the company, in Horizontal growth, I am responsible for site selection and bringing the site into operation.
Doing Quarterly SWOT analysis of the restaurant and applying corrective measures to weaknesses, reacting to opportunities and threats.
➢ Responsibilities, activities, and achievements.
➢ Lead a team of financial executives toward the achievement of preset goals. Approve third-party payments through accurate reconciliation of financial records.
➢ Monitor and manage credit card payments and invoice payments.
➢ Act as the main point of contact for addressing any inquiries and questions related to financial operations.
➢ Participate in recruitment activities as well as initiate the performance development training programs. Manage account payables and receivables activities.
➢ Supervise the daily operational tasks of the credit and collections team. Develop financial goals and objectives for the team.
➢ Conduct a finance audit periodically and recommend improvements.
➢ Improved the implementation of merchandise presentation standards, signage in the apparel department to exceed company standards, boosting apparel sales to a total of 100% over the company.
➢ Created long-term marketing strategies and cultivated ongoing partnerships with local administrators and business leaders.
➢ Planned and coordinated numerous marketing and public relations events, resulting in new members and consistent event success.
➢ Analyzed operation business and staff performance along with workflow progress.
➢ Developed and coordinated training seminar worships for supervisors and employees.
➢ Improve operational systems, processes, and policies -- specifically, better management reporting, information flow and management, business process, and organizational planning.
➢ Manage and increase the effectiveness and efficiency of Support Services (HR and Finance), through improvements to each function as well as coordination and communication between operational support and programmed development & delivery.
➢ Managing Menu Engineering with 3 months Update as per customer feedback and Revenue product. Mix.
➢ Managing Cost New Dishes.
➢ Managing Restaurant Wastage during Normal Operation or With Events.
Control up of Ordering System together with Chef.
➢ Create Policy for Company as per Ministry of labor Laws.
➢ Managing HR requirements Hiring, OHC, Training, Cancellation, Renewal.
➢ Responsibilities
➢ Soft opening Mado City center Fujurih.
➢ Grand Opened Mado Ajman city center 18 December 2017.
➢ Responsible for the day-to-day management of the operation and the leadership of the team I was part of the Pre-Opening Team and Carting Event.
➢ Business strategy management, strategy planning, and implementation.
➢ Coaching and training both behavioral and technical on all aspects of the operation.
➢ Coaching Junior Management in reports and performance analysis.
➢ Standard Operating Procedures / Customer Service / Complaint Management.
Cleaning, upkeep, and maintenance of equipment.
➢ Health & Safety, Food Safety.
➢ Cost management including Labor, Food, and Variable costs / Inventory management.
➢ Report to and attend regular meetings with area managers or head office representatives.
➢ Plan and work to budgets, maximize profits and achieve sales targets set by head office.
➢ Planning, organizing, and executing a successful restaurant opening.
➢ Recruitment.
➢ Menu development.
➢ Promoting and marketing the business.
➢ Preparing and presenting staffing/sales and performance reports as well as keeping statistical and financial records.
➢ Preparation of daily ordering, receiving and booking invoices.
➢ Ensure that the outlet operation and brand guidelines adhere to Franchise standards.
➢ Prepare daily & monthly sales reports, set the daily, weekly & monthly targets at the store level.
➢ Profit & loss statements provide relevant feedback and suggestions to the Area Manager to maximize operational efficiency.
➢ Conduct training at the store level, daily briefing, guide & train, develop & motivate the staffs. Seek new opportunities to drive & create additional sales.
➢ Maintain inventory, Audit, and cost control including inventory management.
➢ Assist restaurant management with training new and existing employees towards Star, All-Star, and Team Leader proficiency and ensure the standards are maintained.
➢ Successfully resolve customer complaints and queries correctly and confidently report serious complaints to the RM or Area Coach as appropriate.
➢ Ensure that sufficient labor and supplies are available, taking corrective action where necessary Dealing with all suppliers for ordering, Receiving, and booking invoices in FMC.
➢ Communicates marketing initiatives / new product launches and prepares the team to execute. Manage in-store relating POS, Suggestive Selling targets, Kids, and other initiatives.
➢ Participation in handling cost control.
➢ Complete all daily paperwork and in-store banking for the designated shift. Implement company cash handling procedures.
➢ Ensure that sufficient labor and supplies are available, taking corrective action where necessary.
➢ Ensure that the correct volume of product is prepared to meet the level of business.
➢ Provide supervision for employees to ensure that CHAMPS Check and CER standards are maintained throughout the shift.
➢ Ensure statutory and company health, safety, and food hygiene regulations are followed during the shift and corrective action is taken as required.
➢ Successfully resolve customer complaints and queries correctly and confidently report serious complaints to the RM or Area Coach as appropriate.
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