Operation Manager
MATGR
Total years of experience :17 years, 3 Months
● Recruit & train best candidates and develop team members through monthly coaching, provisioning of on target feedback, counselling and recognition
● Overseeing daily business operations
● Improving revenue
● Evaluating performance and productivity
● Analyzing accounting and financial data
● Researching and identifying growth opportunities
● Generating reports and giving presentations
Wheels Delivery, Cairo, Egypt
● Overseeing daily business operations
● Developing and implementing growth strategies
● Training low-level managers and staff
● Creating and managing budgets
● Improving revenue
● Hiring employees
● Evaluating performance and productivity
● Analyzing accounting and financial data
● Researching and identifying growth opportunities
● Generating reports and giving presentations
Business Development Director
Wheels Delivery, Cairo, Egypt
● Develop a growth strategy focused both on financial gain and customer satisfaction
● Conduct research to identify new markets and customer needs
● Arrange business meetings with prospective clients
● Promote the company’s products/services addressing or predicting clients’ objectives
● Prepare sales contracts ensuring adherence to law-established rules and guidelines
● Keep records of sales, revenue, invoices etc.
● Provide trustworthy feedback and after-sales support
● Build long-term relationships with new and existing customers
● Develop entry level staff into valuable salespeople
● Recruit & train best candidates and develop team members through monthly coaching, provisioning of on target feedback, counselling and recognition
● Facilitate service evaluations to ensure the delivery of excellent standards of customer service, ensuring the creation, follow up and achievement of KP’Is and targets
● Ensure constant, efficient and effective dissemination and communication of information to team members
● Organize and facilitate team meetings, and individual one-on-one regular meetings Allocating daily jobs and workloads.
● Proactively, propose and implement services and methods to enhance the Application Centers service
● Participate in the preparation and implementation of operational plans
● Monitor & report on revenues and expenses at the Application Centers; take necessary measures to achieve monthly/quarterly/annual fiscal targets
● Propose, implement and constantly improve cost rationalization methods & practices
● Report and analyze daily and monthly performance to find the best solution for development and improvement
Oct 2013 - Jun 2018 Account Team Leader
Vodafone International Services, Cairo, Egypt
Aug 2008 - Sep 2013 Vodafone on-site
Vodafone International Services, Cairo, Egypt
Jul 2006 - Jul 2008 VDA Advisor
Vodafone International Services, Cairo, Egypt
Accounting English Project Grade: Excellent