Director of Technology
AT&T
Total years of experience :20 years, 1 Months
Guided and built a development, quality assurance, and production support teams to build and certify the Digital Life Platform end-to-end, considered the first Global UL-approved, IP-based integrated security & home automation solution, with commercial launch in 104 major U.S. markets. Digital Life was Awarded the 2013 Mobility Technology Award at CES 2013 and the 2014 Global Mobile Awards for Best Consumer Mobile Service at Mobile World Congress 2014, all related to the AT&T Digital Life System
Developedworld-classsupportmodeltoenablequickeroutageresolutionacrossentireplatform, ensuring Pl a tform Availability a t 99.98%, Device Uptime at 99.95% a nd DL App Accessibility a t 99.9%.
LedanddroveallULCertificationtestingmilestonesandobtainedULCertificationbyperformingin-house te s ting an d sendin g re sources to UL f acilities to s upervise and sup port UL Testers
Met global solutions requirements for Security, Home Automation, and Energy Management by establishingcertificationrequirements, formalizingvendor relationships with ODM, OEM, Logistic companies, Hosting, OSS/BSSandcertification companiestoallowglobaldeployment
Led2013devicecertificationeffortsforover25devicesbyprovidingsignoffstolaunchmass production process for devices and establishing release criteria
Supportedproductthroughlaunchandbeyondbymanagingtestingeffortsforover 15 major releases, compl eting a ctivities on time and tri aging all critical defects to cl osure
▪ Led an agile and continuous integration entitative including establishing the vision, technical direction, agile development process, design, and end-to-end test integration for a team of software developers, product development, projectmanagement, sales&marketinginplanning, directing, andoverseeingthe entire agile development process for the next generation Digital Life Applications including HW, SW, iOS, Android, Windows Phone, and Web/Mobile Web.
▪ Led initiative to build big data and data analytics platforms within the ATT Digital Life organization across all teams;automatedmultipleplatforms, proofofconceptimplementations, technical evaluations, vendor negotiationsandprovidedrecommendations.Thiseffortresulted in acquiring a data analytics platform targeted for annual savings of over $5M.
▪ Led all efforts to integrate platform’s technologies from acquired company (Xanboo), requiring extensive rounds ofintegrationtestingandsystem validation/verification alongwithcollaboratingwith numerous groups including IT Development, System Engineering, Network Operations, Network Performance, Sales, Marketing, Product Development, and vendors.
▪ Steered AT&T Digital Life system integration and certification as part of product development lifecycle from inception through deployment and support including project planning; requirements test planning, development&execution;defectreporting;testautomation;performancetesting, anddataanalytics.
▪ Maintainoptimum operations byconsistentlydrivinga clearstrategy, vision, andprocess&organization
s tructure for the Analytics Technology function
▪ Implemented an end-to-end performance testing framework using the CA LISA platform to simulate 10000 systems accessing the AT&T Digital Li fe Platform
▪ Led the Digital Life device certification efforts for over 30 devices: AFM (Proprietary RF Communication protocol), zWave, Camera'sandHPAV, withactivitiesconsistingofprovidingsignoffs to “kick off” the mass production process for these devices.
▪ Resolvedproduction support issuesbyestablishinga24x7, Tier3productionsupportoperation supporting Tier1->4teams(1:10ratio)fromassessmentthroughproductiondeployment.
▪ Continuously updated policies, procedures, work flows and Metrics for Production Support, facilitating Root Cause Analysisand Forecast Trending process.
▪ Designed/implemented/managed Operational and Service Level agreements between Support Groups and customers andfacilitatedProductionChangeManagementprocessacrosstheentireITorganization.
- Charged with establishing and directing global, agile Software and Quality Assurance teams responsible for delivering smart grid product and technologies such as Demand Response Management System (DRMS), Delivery Optimization Energy and Distribution Management System (EMS/DMS), Electric Vehicles, Advanced Analytics and Network Model Management (MEP) to major utility companies around the world.
- Instrumental in guiding organization’s success by establishing and developing four global Quality Assurance teams with the SSG organization. Created vision/mission statement, delivery process, clear prioritization and communication synchronization and established delivery process all all metrics associated with those functions.
- Realized $10M in savings by executing over 10 Test Automation and Performance test projects, overseeing both onshore and offshore global test automation teams.
- Delivered over $5M in cost savings by incorporating Lean Six Sigma and Direct Material and Productivity (DMP) projects.
- Attained 100% traceability by guiding creation of HP Quality Center connectors to exchange data with tools such as Rally Dev., ClearQuest, Rational ClearCase, Rational Doors and JIRA.
- Achieved $10M in productivity savings by leading total rollout of HP Mercury Testing Tools across entire organization and developing organization-wide test automation coding guidelines and practices while creating processes to cover all aspects of HP Quality Center Utilization.
- Led organizational-wide rollout of Continuous Integration, significantly improved productivity and ensured timely delivery of integrated automated test solutions.
- Significantly improved productivity by leading launch of Software Services Infrastructure through implementation of LISA against DRMS and Advanced Analytics program.
- Managed 15-person Software and Quality Assurance team located in Norfolk, Mumbai and Hyderabad in the delivery of quality software to GE M&D Gas Turbine Fleet.
- Ensured quality and expected deliverables across multiple test sites for product activities by publishing quality/test metrics and results to project stakeholders and effectively managing resources.
- Delivered 100% compliance against GE Quality management System Standards (ISO 9001) by creating/maintaining SSGM&D QMS.
Led all Quality Assurance and Verification efforts for the Chase Paymentech Orbital Gateway including testing, deployments, support and building of unit test suite.
Primarily involved in requirements collection, integration, and testing of VAR and e-Commerce web-based applications and Software Development kit’s which enable merchants to process credit card transactions through Paymentech Host and Internet Gateway.
Georgia Tech's College of Engineering, the division of Professional Education, and the Georgia Tech Research Institute collaboratively designed the Professional Master's in Applied Systems Engineering (PMASE) program for experienced professionals interested in building and expanding their systems engineering expertise. Our systems engineering master's program offers a practical, hands-on approach to learning how to successfully integrate systems engineering processes to gain a competitive advantage in any industry. Program Focus The Professional Master's in Applied Systems Engineering (PMASE) program looks at the systems engineering process as a comprehensive, multi-disciplined function by focusing on the following principles: •Systems Engineering Process •Systems Requirements Engineering •Analysis and Design •Integration •Modeling and Simulation •Verification and Validation •Team leadership and Management This master's in systems engineering will help students develop the skills and knowledge necessary to successfully compete in the global market. Students gain real-world experience by collaborating in a team environment. They will learn how to think strategically to determine project plans and identify areas of risks. .
GPA: 3.85/4.0 Six-Sigma Green Belt (Harrington Institute Inc.)
GPA 3.43/4.0 Member or Alpha Beta Tau Honor Society Minor in Mathematics with a 3.5/4.0 GPA Vice President of student branch IEEE (2002- 2003) Academically recognized on Dean’s List, USF and HCC Awarded certificate for National Mathematics Competition, Student Mathematics League Member of the National Society of Colligate Scholars (NSCS), and Golden Key Honor Society
GPA 3.43/4.0 Member or Alpha Beta Tau Honor Society Minor in Mathematics with a 3.5/4.0 GPA Vice President of student branch IEEE (2002- 2003) Academically recognized on Dean’s List, USF and HCC Awarded certificate for National Mathematics Competition, Student Mathematics League Member of the National Society of Colligate Scholars (NSCS), and Golden Key Honor Society