Retail Sales Agent
The Group
Total years of experience :11 years, 7 Months
Responsibilities: maintaining cleanliness of showroom and availability of products, selling clothes, merchandising suitable clothes, store keeping, inventory keeping, Alterations requests, handling complaints, training new agents, pricing.
Aspiral Arts
Trainee (2012)
Responsibilities: Photo shooting, web design training on Illustrator and Photoshop for a year.
Perform all check-in and check-out tasks, manage online and phone reservations, inform customers about payment methods and verify their credit card data, Register guests collecting necessary information, Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients’ complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments, Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. Check figures, postings, and documents for accuracy. Prepare of End of day procedure. Follow the End of Day / Night Audit Checklist Must have complete knowledge of emergency procedures. Balance the day’s charges, making corrections as necessary. Performs wake-up calls. Run end of day process.
Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. Following telephone etiquette. Training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures, Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. Setup conference calls in different locations and time zones. Update directory information on the front office software. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
Bell man
General secondary