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Bashayer Alali, Deputy Manager - Back Office Operations.

Bashayer Alali

Deputy Manager - Back Office Operations.·HDFC Bank

United Arab Emirates

High school or equivalent, none

Work experience

Total years of experience: 11 years, 2 months

Deputy Manager - Back Office Operations.

January 2025 - Present

HDFC Bank

Dubai, United Arab Emirates

January 2025 - Present

+ Follow up on staf transactions and ensure timely completion.
+ Conduct daily back office operations and system checks.
+ Investigate and resolve operational issues efficiently.
+ Review and respond to emails and internal communications.
+ Manage and update CRM records accurately.
Company industry:
Banking

Senior Executive ~ Customer Care

December 2022 - December 2024

Aster Hospital

Dubai, United Arab Emirates

December 2022 - December 2024

+ Provided exceptional care and support to patients and vistors.
+ Reduced patient waiting time by stramiining processes.
+ Coordinated with MOD and legal departments for smooth operations.
+ Collected and analyzed feedback to improve service quality.
+ Managed patient inquiries and maintained patient affairs records.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Customer Service Representative

September 2016 - September 2019

Emirates Post Group

Dubai, United Arab Emirates

September 2016 - September 2019

+ Delivered excelent customer service and handled inquiries.
+ Performed office operations and documentation accurately
+ Managed data entry and maintained records.
+ Worked collaboratively in a team-oriented environment.
Company industry:
Public Administration
Job role:
Customer Service and Call Center

Teller

December 2013 - December 2015

Emirates NBD Bank

Dubai, United Arab Emirates

December 2013 - December 2015

+ Handled cash transactions including deposits, withdrawals and transfrs.
+ Processed transactions fo products, credit cards and personal loans.
+ Managed account updates, cheque posting and returns.
+ Ensured accuracy and compliance with banking policies.
Company industry:
Banking
Job role:
Banking

Operator / Secretary

December 2012 - September 2013

Umm Al Quwain Municipality

Umm Al Quwain, United Arab Emirates

December 2012 - September 2013

+ Handled customer complaints and provided appropriate solutions.
+ Performed data entry and maintained official records.
+ Supported team operations and administrative tasks.
Company industry:
Public Administration
Job role:
Secretarial

Data Entry Specialist

January 2011 - July 2012

Tasheel

Ajman, United Arab Emirates

January 2011 - July 2012

+ Submitted and processed government applications.
+ Maintained accurate data entry and documentation
+ Provided basic healthcare
services and support
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

school

July 2009

July 2009

High school or equivalent, none

United Arab Emirates

Skills

ADMINISTRATIVE FUNCTIONS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

BANKING SERVICES

Intermediate

COMPUTER LITERACY

Intermediate

CONFIDENT COMMUNICATOR

Intermediate

CUSTOMER SERVICE

Intermediate

MICROSOFT OFFICE

Intermediate

OFFICE ADMINISTRATION

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

Office Management

Intermediate

Administration

Intermediate

Management

Intermediate

Languages

Arabic

Native Speaker

English

Expert