Basil Alsusi, Sr. Officer - Key Account Customer Care

Basil Alsusi

Sr. Officer - Key Account Customer Care

Bupa Arabia

Location
Saudi Arabia - Khobar
Education
Bachelor's degree, BA English Translation
Experience
16 years, 5 Months

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Work Experience

Total years of experience :16 years, 5 Months

Sr. Officer - Key Account Customer Care at Bupa Arabia
  • Saudi Arabia - Khobar
  • My current job since August 2017

• Handling medical policy for big accounts (Al
Dawaa and Al Qusaibi)

• All type of the medical transactions (addition,
deletion, upgrade, down grade, etc.)

• Follow up with claims and pre-auth

• Working with all Bupa Arabia medical insurance
system

Sr. Officer – SME Field Sales NBD Eastern Province at Bupa Arabia at Bupa Arabia
  • Saudi Arabia - Khobar
  • October 2015 to August 2017
Procurement Officer at ETE – Eastern Trading & Cont. Est.
  • Saudi Arabia - Khobar
  • November 2013 to October 2015

* Provide support for engineering department in supplying all the
materials and equipments needed.
* Participate in the development of the division’s work plan;
assigning work activities, monitoring work flow.
* Oversee implementation of procedures and controls in the
department. Ensure that all activities are in compliance with the
set policies and procedures.
* Coordinating with project management, consultant, and client for
all material approvals and submittals.
* Controlling and planning the delivery schedule of the long lead
items from quotation till delivery, ending with testing and
commissioning.
* Supplying the projects in hand with all the manpower needed.
* Monitor the current vendor's list and catalogs, approve
specifications, solicit bids, interview vendors and develop
correspondence in regard to ordering and receiving purchases.
* Coordinate with departments to receive their technical
specifications for Equipment and materials to be bought.
* Establish and maintain a strong business relationship with
subcontractors and suppliers.
* Supervise all negotiation and communication activities with
suppliers to ensure obtaining best quality and value of purchases.
* Following up the suppliers, through all stages, from floating the
packages for quotations, till final payment of the invoice.
* Making sure that suppliers comply with project time schedule to

Document Controller at KMC Holding
  • Saudi Arabia - Khobar
  • November 2010 to October 2013

The drawing and Document Control System is of major importance in the project team. A well managed drawing and document control system will
minimize the time required to carry out routine document control on major projects and in the event of disputes provides an invaluable tool in
Establishing the facts in terms of document history.
 Creating a whole Data Management System and Document Controlling System from scratch.
 Creating an Email Controlling System for registering all the Engineers Emails into the server and link it to a main log.
 Creating a DWGS log system for all the projects drawings.
 Handling all the projects corresponds (Letter LTR, Bank Bond BB, Contract CON, Invitation INV, Letter of Award LOA, Payment PAY, Report RPT, Request for Proposal RFP, and Request for Quotation RFQ, Variation Order VO, and Minutes of Meeting MM).
 Log in and Log out all the projects corresponds into a log register for each project and link it with the server for easy access by the Engineers.
 Making monthly reports for projects time schedule.
 Making Cost comparison for tendering, materials, etc.
 Following up with all contractors at the site for the work progress monthly reports.
 Making Payments Letters.
 Making Variation Orders.

Translator, Assistant Estimator at International Center for Contracting Co (ICC)
  • Saudi Arabia - Khobar
  • May 2009 to October 2010

Any Task Given by the Estimation Manager.
 Translating all Arabic Tenders and Documents and Bill of Quantities (BOQ), Specs DWG, Letters, etc... To English.
 Translating English Contracts into Arabic.
 Segregating Drawings as per Related Section or Division i.e. Mechanical, Civil, Electrical, HAVC, etc.
 Controlling all the Incoming and Outgoing Documents in a Well Organized.
 Sending Request for Quotations (RFQ’s) to Suppliers for Pricing Ongoing Bids and on Hand Projects.
 Calculating Quantities using DWG’s in AUTOCAD.
 Creating and Editing Data Base for the Estimation Dept. Suppliers.
 Preparing all Documents Needed for Buying Tenders (Company Certificates, Authorization Letters, etc)
 Documents Controller.
 Document Coordination.
 Streamlined On Time Management Reporting System.
 Proper Cost Coding System and Cost Allocation.
 Ensure Structural Documents Comply with ARCH and MEP Trades / Coordination.
 Provide Full Support to Sites during Construction and Advice on Constructability Issues, Procedures and Quality Control.

Interpreter Translator at Nations Translation (NT)
  • Jordan - Amman
  • March 2007 to July 2008

Legal Interpretation Conferences.
 Simultaneous Interpretation Translation.
 Consecutive Translation.
 Contracts Translation.

Education

Bachelor's degree, BA English Translation
  • at Jami'at Amman Al-Ahliyya
  • July 2008
High school or equivalent, TOEFL Certificate
  • at Modern Language Institute
  • August 2005
High school or equivalent, ISDL Certificate
  • at Al Ahliyya Amman University
  • November 2004

Specialties & Skills

Management
Computer network
Project Estimation
Procurement
Translation
AUTOCAD
CATALOGS
CONSULTING
CONTRACT MANAGEMENT
CONTROL
CUSTOMER RELATIONS
DATABASE ADMINISTRATION
DELIVERY
EDITING

Languages

Arabic
Expert
English
Expert

Training and Certifications

Professional Selling Skills (Training)
Training Institute:
E-Leap
Anti-Money Laundering (AML) (Training)
Training Institute:
E-Leap
Selling Skills Principles (Training)
Training Institute:
E-Leap
Everyday Hero (Training)
Training Institute:
E-Leap
ISDL (Training)
Training Institute:
Al Ahliyya Amman University
Date Attended:
November 2004
Duration:
12 hours
TOEFL (Certificate)
Date Attended:
August 2005
Valid Until:
August 2007