IT Service Delivery Manager
International Systems Engineering
Total years of experience :22 years, 8 Months
Manage IT services delivery as per contract with one of biggest multinational companies with locations spread all over KSA and military basis, Develop engineer’s Skill’s paths, Enforcement of ITIL processes, Manage Infrastructure, internal and external Networking, Service Desk, End user computing, security, assets, licenses management, systems development, Purchases, projects deployment, monthly, weekly and daily reporting, Customer care and satisfaction management.
Manage IT infrastructure, End User Computing, Assets and licenses, Recruitment and talent selection, Projects Initiation, Planning and implementation like: Network segregation, Data Center allocation, domain integration, exchange upgrade and users information transfer, backup solution, branches IT readiness, Disaster Recovery, and IP Telephony through creating RFP's and reviewing quotations, Budgeting, costing, Risk Managment, SWOT analysis, monthly and weekly reporting and escalations.
Manage overall IT services operation and policy enforcement, IT infrastructure team Operations and performance, Manage budget, Capex and Opex, Manage the IT infrastructure projects, Participate in business application development like: HRMS, WMS, OTL, EDDM, OBI, OTM. create IT Infrastructure capacity plans. Insure backup and restoration procedure and policy applied, Insure availability and reliability of overall IT services, Build disaster recovery plan and solutions. Align business needs and IT infrastructure services and resources support, Insure infrastructure have reliable support contract, Set department and team SMART objectives with alignment of the company values and vision, Assemble risk management plans and work effort documents.
Manage ORACLE applications & databases, Manage IT technical & daily Operations Manage the IT service quality, IT Help Desk Management, Manage .Net programmers & development Projects, Manage Work Flow analysis & design, Document applications & ERP specs, and manage Contracts & SLAs
Network Administrator & Help Desk, Database Administrator, Systems Documenter, Visual Studio .Net 2003-2005 Programmer & Developer, Windows Servers administrator
Project Manager -Enterprise Resources Program (ERP), Project Manager -Branches Networks (Design & install), Projects & contracts Analyst & study, IT Tools, machines, software & license purchase. System Analyst & Designer, Database Administrator, E-government Web designer and developer, Applications developer, and Windows servers administrator & Acting IT Manager for 6 months.
Customers Services application, Account log analysis & users activities tracking