Bayt.com
Basimah Suleman, (Call Center (Supervisor

Basimah Suleman

(Call Center (Supervisor

Arab Investment Company

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Information Technology and Computing
Experience
17 years, 9 Months

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Work Experience

Total years of experience :17 years, 9 Months

(Call Center (Supervisor at Arab Investment Company
  • Saudi Arabia - Riyadh
  • My current job since January 2013
Call Center )Agent ) at Arab Investment Company
  • Saudi Arabia - Riyadh
  • March 2008 to January 2013
Lone Officer at high Services company
  • Saudi Arabia - Riyadh
  • September 2006 to March 2008

Education

Bachelor's degree, Information Technology and Computing
  • at Arab Open University
  • June 2010
Diploma, Computer Sciences & Engineering
  • at (King Saud University (Community Collège
  • June 2005

Specialties & Skills

Marketing
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Investments
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CME
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تداول الأسهم
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Client Service
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Marketing
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selling
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• Testing & Preparing the risk evaluation reports for the call center
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creating and updating investment accounts, security transfers with local shares operations
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reports
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Ability of communication with customers
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worked on the Excel program to evaluate the employee
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MS office
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Languages

English
Expert

Training and Certifications

service Excellence & effective habits for selling (Training)
Training Institute:
Arab bank
Capital market authority course CME-1 (Certificate)
customer care through telephone (Training)
Training Institute:
Arab Bank
Seibel CRM On Demand (Training)
Training Institute:
Arab bank
Marketing communication skills (Training)
Training Institute:
CHAMBER OF COMMERCE & INDUSTRY