Administrative Assistant
Trolley
مجموع سنوات الخبرة :11 years, 0 أشهر
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Executed record filing system to improve document organization and management.
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Handled client correspondence and tracked records to foster office efficiency.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
● Managing all expenditure forms, reimbursements, and reconciliations with Residence Life.
● Supporting the President to plan out the budget for the year
● Notifying members of RSG meetings providing sufficient notice
● Documenting meeting minutes for all meetings and distribute to all members
● Assessing community needs for programming resources including the acquisition of new materials and services
● Managing RSG inventory including oversight of lending materials to and from other communities
● Serving as parliamentarian for the RSG, abiding by and enforcing the constitution
● Attending RSG Leadership Retreat
● Completing other duties assigned by the executive board and/or the advisor(s).
● Collecting data using AKVFLOW Liaising with Fidelity bank to check if funds taken by customers are used for the intended purposes.
● Reviewed and updated client correspondence files and database information to maintain accurate records.
● Evaluated source documents to locate information needed for each data entry field.
● Outlined appropriate processes and procedures to fulfil and complete inquiries.
● Corrected any data entry error to prevent later issues such as duplication of data degradation
• ACH Specialist Assistant (Central Accounts).
• Assist all stores with (Automated Clearing House) ACH problems and issues, ACH returns and settlements.
• Assist the accounting department with ACH balancing issues that occur.
• I was responsible for forwarding all salaries on payday immediately they are received.
• Filling of daily report
• ATM Custodian
• I certified that the ATM terminals are correctly stocked with cash and stationery (as per order instruction).
• Maintained close liaison with the control centre to ensure that equipment problems are dealt with promptly.
• Guaranteed that potential faults that could cause equipment to malfunction are identified and resolved timorously.
• Customer creation and Retention.
• Provided superb customer service courteously and efficiently.
• Responded immediately and accurately to all billing dispute inquiries.
• Processed new service saved account and rescheduling orders.
• Explained new services and products to existing customers.
• Tabulated and reported on retention effort outcomes.
● Monitor the day-to-day financial operations within the company, such as payroll, invoicing, and other transactions.
● Supervise financial department employees, including financial assistance.
● Track the company's financial status and performance to identify areas for potential improvement
● Seek out methods for minimizing financial risk to the company.
● Research and analyse financial reports and market trends
● Provide insightful information and expectations to senior executives to aid in long-term and short-term decision making
● Review financial data and prepare monthly and annual reports.
● Stay up to date with technological advances and accounting software to be used for financial purposes
● Establish and maintain financial policies and procedures for the company
● Acquire customers through affable relationship management with existing and new customers.
● Involvement in the cash collection both deposit and loan repayments from scheme organizations.
● Develop strategies for cross-selling to enhance revenue generation.
● Performs regular snap check on cash and all other security documents held by the branch and outcome documented or escalated accordingly.
● Ensures all transactions performed are called over the same day to ensure accuracy of posting.
● Derive insights into competitor strategies and take proactive steps.
● Sales, Advertising and Debt collection
● Follow up Reconciliation of customers’ account.
● Prepares weekly and monthly reports on performances.
Metadata and Data Management, Library System and Data Management, Cultural and Institutional Management, Knowledge and Organisation Access, Reference and Information Studies and Research Methods.
Business Finance, Financial Management, Business Analysis and Financial Policy, Banking and Investment Analysis, Financial Accounting, Management Accounting, Management Information Systems, Computerized Accounting (Tally), Taxation and Auditing, Business Analysis
