Case Manager
Danish Refugee Council
Total des années d'expérience :4 years, 8 Mois
Tasks
• Identify and assess eligible beneficiaries for project activities, in collaboration with Field Officers
• Deliver updated information sessions and individual counselling to Syrian and Jordanian beneficiaries, including protection and legal counselling on documentation
• For legal documentation cases, develop a case plan including information provision and counselling, referral and comprehensive follow up to encourage acquisition of documents
• Ensure referral for specialized case management where SGBV or child protection cases arise, using relevant interagency tools
• Track and monitor cases until closure using DRC database and tools
• Undertake day-to-day data collection and data entry of field outcomes
• Participate in field mapping exercises and be aware of changes to NGO community
• Support the Coordination and Referral Manager to coordinate referrals pathways with partner agencies of project beneficiaries
• Ensure information is updated on DRC programming, SOPs and counselling guidelines
• Ensure protection mainstreaming in field activities, including identification of cases for referrals
• Prepare reports and analysis on project activities and results achieved as per the line manager request and using DRC tools
• Share trends and observations from the field
• Commit to a strict adherence to the protection principles, including confidentiality and always acting in the best interests of the beneficiaries
• Communicate, collaborate, share information and ensure a transparent, efficient and accurate flow of information with the Senior Field Officer, Field Officer, Case Managers, the Protection Area Advisor and the Amman Head Office
• Actively participate in Base meetings as per Base manager/Area Coordinators’ requests
• Inform the direct supervisor about any challenges, difficulties and concerns in the implementation of activities or issues in the social context
• Comply with DRC policies and practices with respect to code of conduct, health and safety, equal opportunities and other relevant policies and procedures
• In agreement with the line manager, perform other required duties within reason (in line with skills and experience)
Tasks
Plan and direct public relations programs designed to create and maintain a favorable public image for the employer or client.
Create company literature and other forms of communication.
Create marketing and promotional materials, both print and electronic.
Copyedit, proofread, and revise communications.
Work with manager and business units to determine event budget and manage expenses to that budget.
Promote products and services through public relations initiatives.
Develop marketing communications campaigns.
Create and deliver press releases, media relations content, case studies, executive bios, corporate newsletter content, social media content, and speaking proposals.
Identify, develop and execute communications strategy for key media contacts and customer references.
Research media coverage and industry trends.
Conduct extensive media outreach.
Prepare briefing materials.
Coordinate conference, trade shows, and press interviews.
Manage information.
Prepare agendas and conduct research.
Help to clarify the organization’s point of view to their main constituency
Under the overall guidance and leadership of the Managing Director and Programs Manager, the
Communication Officer (CO) is responsible to provide support for the Managing Director and the
Programs Manager in the day to day operational and office management and delivery of outputs and
activities in a timely efficient manner.
This covers a broad range of issues ranging from program formulation and design through implementation
to delivery and oversight of all ArabEnv operations, such as:
Communication work
* Assist/ support the implementation of ArabEnv activities as assigned by the supervisors
* Work proactively with ArabEnv team to identify opportunities for capturing and sharing
knowledge, and disseminating information about major progress and results
* Research and identify related media stories, write and edit media releases, and feature stories
within tight time frames which consistently meet agreed corporate standards
* Responsible for managing and regularly updated the content of the ArabEnv website and for the
quality of the content
* Managing ArabEnv profiles on social networks (Facebook, YouTube, Flicker, etc) daily with
information about activities and events
* Prepare media outreach materials for the ArabEnv: press releases, text for brochures/ project
summaries/ success stories
* Assist with the planning, organization of special events, outreach/ promotional activities and
public and targeted group presentations
* Build network partnerships and supporting outreach programs
* Collect and maintain project photographs, documentation and related materials
Advocacy work
* Develop and implement ArabEnv Educational and social marketing campaigns' concepts and
materials
* Develop messages and communications products related to the organization's key learning and
advocacy themes
* Produce or oversee production of general advocacy and communications products, such as
booklets, backgrounders, audio-visual materials, speeches
* In collaboration with the thematic lead on behavior change, assess and provide support to in-
country behavior change communications and campaigns
* Support communications for development activities in partnership with stakeholders
* Develop partnerships with relevant in-country stakeholders to support and make sustainable
national advocacy and communications work
* Advocates for ArabEnv with all potential counterparts (local and international) and international
institutions
* Travel as appropriate in support of the advocacy and communications objectives
Project management support
* Prepare terms of references for consultants/ request for proposals/ request for quotations etc as
assigned by the supervisors
* Assist in project procurement related activities
* Assist in administrative activities as require
* Perform other duties as assigned by the Program Manager
* Program Development: prepare, assist in drafting and editing of all ArabEnv concept notes,
documents and project proposals
* Program Implementation: training, research organize events as needed by the program
* Business Development: search for business opportunities, prepare proposals
* Partnerships: support partnerships building and resources mobilization for ArabEnv. Identify
potential partners, support regular communications and prepare terms of partnerships
* Represent ArabEnv in the national and international flora as requested by the supervisors
Operation and maintenance training program
Editing all project final presentation's documents
Creating, developing and presenting content for the fashion department.
Work includes writing and editing articles, formulating and styling fashion photo shoots, choosing photos for
publication, choosing fashion items and trends for publication, researching trends in the fashion industry
and networking with industry professionals including photographers, designers and public relations
professionals.
Faculty of International Studies and Political Science M.S. degree in GCL (Global Challenges and Leadership)
faculty of arts and design – department of visual arts