Basma ali, Customer Service Executive

Basma ali

Customer Service Executive

HSBC

Location
United Arab Emirates
Education
Bachelor's degree, French Language and Literature
Experience
6 years, 2 Months

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Work Experience

Total years of experience :6 years, 2 Months

Customer Service Executive at HSBC
  • United Arab Emirates
  • December 2009 to January 2013

10 months)
-Creating new sales channels and generating new leads for self by networking with prospective
customers.
-Generate Leads by using "Salesforce.com"
- Reaching out for the prospects or the candidates who has business matching with our products and
services.
- Handling objections, confirming the BANT criteria.
- Source new sales opportunities through inbound lead follow-up and outbound calls and emails.
- Achieving Products Monthly & annual targets.
- Make sufficient excellent phone calls to prospects.
- Maximize a sales opportunity by up-selling.

Education

Bachelor's degree, French Language and Literature
  • at Ain shams University
  • January 2008

Specialties & Skills

BALANCE
BANKING
CLOSING
CONFERENCES
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
DATABASE ADMINISTRATION

Languages

Arabic
Expert
English
Expert
French
Expert