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Basma ali, Customer Service Executive

Basma ali

Customer Service Executive·HSBC

United Arab Emirates

Bachelor's degree, French Language and Literature

Work experience

Total years of experience: 3 years, 2 months

Customer Service Executive

December 2009 - January 2013

HSBC

United Arab Emirates

December 2009 - January 2013

10 months)
-Creating new sales channels and generating new leads for self by networking with prospective
customers.
-Generate Leads by using "Salesforce.com"
- Reaching out for the prospects or the candidates who has business matching with our products and
services.
- Handling objections, confirming the BANT criteria.
- Source new sales opportunities through inbound lead follow-up and outbound calls and emails.
- Achieving Products Monthly & annual targets.
- Make sufficient excellent phone calls to prospects.
- Maximize a sales opportunity by up-selling.

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Ain shams University

January 2008

January 2008

Bachelor's degree, French Language and Literature

Skills

Pre sales
Expert
Pre sales
Expert
French
Expert
French
Expert
SALES
Expert
SALES
Expert
COM
Expert
COM
Expert
BALANCE
Expert
BALANCE
Expert
BANKING
Expert
BANKING
Expert
CISCO
Expert
CISCO
Expert
CLOSING
Expert
CLOSING
Expert
CONFERENCES
Expert
CONFERENCES
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
French
Expert
French
Expert

Languages

Arabic
Expert
English
Expert
French
Expert